Lumetric Photography

The day of our big day was great but after that it was all downhill. The communication from them was horrible. After three months of me having to reach out to get updates or any sort of information, they finally decided to look into the progress because even the owner said it shouldn’t take that long. It was then that they realized that there was an issue. Long story short, we lost some of the important moments taken from our big day. I had to wait 3 months for them to realize that progress on our prints were paused and for them to then ask if I wanted to resume. About five months later I finally got a link to a portion of our pictures and still had to wait to see if the others could be recovered. After another four months of us having to make first contact again, as well as an in person meeting to express our disappointment in them, we got some more of the photos. Unfortunately some of the lost photos were once in a lifetime kind of photos. One of the things they offered to make up for how things were being handled was a photo shoot to try to recreate some of the lost pictures. They are nice, but it will never be the same. The photo shoot was done on our one year anniversary, and today we are one month short of our 2 year anniversary and we are barely getting the final products. Unfortunately again that was after having to send multiple emails. The last email sent was an acknowledgment that we were obviously being ignored and forgotten and that we weren’t expecting anything else from them. That I would be honest about my reviews of the company. Nine days later, the shipment came in. I understand everyone has and will have different experiences but for me this company was a dark cloud. All because their actions showed me we didn’t matter all that much.