Madeleine's Bridal Boutique

was. My daughter and I unconditionally just trusted her wonderful guidance and watching my daughter walking down the aisle, proved beyond my vision, we made the best choice. My advice brides, book your appt at Madeline's!

osed to pick up my dress when I went to visit family for Thanksgiving. The dress did not get in until after the new year. In addition, I had to call multiple times to actually figure out when my dress was coming in. Every time I called they said they would check and get back to me, then never did. When I ordered the dress, I paid to have the transparent parts lined and to add long straps. Neither of those things were actually done. The owner ordered extra fabric and longer straps after I got the dress so that I could have my alterations person add them in. Turns out they don't actually make longer straps and I had to have my alterations person combine two sets of straps. All of these things added to the cost of the alterations. Now on to the BIGGEST ISSUE. When the owner measured me to see what size to order, she said that the sizing chart showed I would be a 10, but she thought that was too big so she ordered me an 8 instead. When the dress came in, it was WAY too tight. The seamstress at Madeleine's told my mom that there was extra room in the seams for the dress to be let out. This was not true. Because of the way the back of the dress was, it was extremely difficult to let it out even a little bit. My alterations lady was amazing and worked tirelessly to let it out in any spot she could, and even after that it is still tighter than is comfortable. Again, this raised the cost of my alterations, and if my alterations lady wasn't so talented I would have spent all that money on a dress that I couldn't even fit into. All in all, when I first went the service was great but it wasn't worth the stress and them completely messing up my dress.

ng my dress, my groom's suit, my groomsmen's suits, and I tried to order my flower girl dress & ring bearer suit through this shop as well but the owner, Sherri, never got back to me about the flower girl & ring bearer suit, up to the very moment of this publication. I ended up buying them from David's Bridal. Long story short, my dress was incorrectly ordered several sizes too big, even after I questioned it & was reassured. Our suit process started in July, but we didn't actually have everything, in their correct sizes until the day before the wedding, even though it was stated multiple times that we needed everything no later than 2 weeks prior. We were promised dates, which would come & go with zero communication. My husband and I were having to reach out and chase Sherri down, when items would come in, they would be the wrong sizes and have to be reordered. We had one groomsman who lives out of state and she sent him to MULTIPLE shops which were closed, that she allegedly contracts with, one of them being a THREE hour round trip! She told the groomsman he couldn't tell the groom or bride, but of course he told us. She tried to change prices multiple times, and when the men corrected her on it, she decided to make comments on their careers. PLEASE, brides, save yourself the headache & the stress. It was a nightmare & I do not understand how this shop is still in business. We heard from other customers who had weddings the same week we did, that they were having similar issues with this shop. Yes, customers talk when they see each other at the same tailoring shops. I did not even leave my dress to be pressed because I could not trust this shop with it for another second. I paid extra to have it done by someone else who worked quickly to get it back to me. I really hoped that at the end of the day, I was going to have a good experience with this shop & it's owner, Sherri, because they are a local business and we spent SO much money there (all of the groomsmen purchased their suits, not rented). However, it was the opposite, literally up until the day of the wedding because she kept getting things incorrect. Just don't shop here, don't fall for the razzle dazzle at your initial appointment, because I did & it is my biggest regret.

u will not regret it!

ul bridal Shop, I knew it was the perfect place to be. Sherri, you were so helpful from the beginning all the way to the final days before my March 19 2022 wedding. Thank you for being so honest and down-to-earth, and you made my wedding dress EXACTLY WHAT I ALWAYS DREAMED OF! I also want to thank you for taking time out of your every busy day for my alterations. I couldn’t have done this without YOU. So any bride to be, this is the bridal shop you will find your dress! EVERY DRESS in Madeline’s Bridal Boutique (which is ALOT) is gorgeous. And as pickey as I was on a wedding dress, Sherri made MAGIC happen. Just see the photos for yourself! Much love to you, Sherri! Xoxo

t have been there in time for the wedding. The dress had already been paid for in full and the owner Sherri wasn't very apologetic about the situation. Her staff is lovely but she is very disorganized. I also bought my own dress from Madeline's and had to call multiple times to find out where it was. When my sister was first trying on dresses we went to Ivory and she found "the one". Sheri convinced my sister to buy the dress at Madeline's and proceeded to talk trash on Ivory. Should have been a red flag for us. I would 100% recommend shopping at Ivory or somewhere else in town. I had to post this because I don't want anyone else to go through the stress of feeling like their dress may not be arriving before their wedding.

ter Christmas. I had other places booked a few days later just in case, but the moment I walked, I loved the place. Sherri (the owner) and Jordan had me look around at dresses and to pick out a few. The first dress I fell in love with, but chose a few others. Sherri saw my style and even brought out a few dresses from the back that were similar to my style. I loved my first dress I picked out and the last dress Sherri found. I ended up going with the first dress I found and I still love it too this day. Although I could have gotten it ordered new, I also chose the dress off-the-rack. It was a little bit cheaper, but there wasn’t really anything wrong with it either. Also then I already had it. I never though of look in any other dresses after that. My twin sister (aka maid-of-honor) then looked at bridesmaid dresses. A few weeks later we came in and looked back at the dress my sister and I looked liked for the bridesmaids. Sherri and Jordan helped me with picking out the colors since theme was all shades of green. Plus my sisters dress had beading to make it a little different than the rest. My mom tried on a dress that she loved and matched beautifully to mine. My now husband and best man came in with me to look at suits. Sherri said she had the perfect suit that would match my dress. She brought me to the back and showed me and my mom what it looked like with my dress. It matched perfectly. All the girls dresses had ties that matched too so everything flowed. My husband was a little disappointed he didn’t get to pick it out (he wanted dark green and black), but ended up loving the beige, especially since our wedding was in the summer and ended up outdoors due to COVID. If I could have given this store more stars I would have and I recommend it to any bride or anyone who wants a nice formal/evening dress. I love Sherri and Jordan; the are both so sweet. Sherri might seem picky, but she just wants you and your wedding to be perfect and she knows her dresses. Jordan is always so helpful and knowledgeable too.

ause they ordered me a size about 6 sizes too big. One of the employees pretty much made me feel like I HAD to get a size 8 which I’ve never been in my life. so I asked if I could have a size 4 or 6& she basically said it was smart to get a size 8 because of weight gain & alterations. This was May 2019& it was about 6 months after having a baby.. I also tried on all my prom dresses which were size 2s & I still fit into all of them. It made zero sense, but they talked a big game that they knew what they were doing. I have no experience with wedding dresses, so what did I know.. I called asking for my dress after the new year which was supposed to be ordered after the payment was processed in May.. They must’ve never ordered it until I called because after I was placed on hold they said “oh the dress should be here by the end of next week!” Once I tried on the dress it was pretty big, but I listened to the so called “professionals” & let them do their job. The dress was sent to alterations through a different company (because I was told by numerous people to get it out of their hands) & they were even surprised at how big the dress was.. then I found out the price & after having numerous people tell that was ridiculous I contacted Madeleines & politely told them about the issue... the owner blamed me for the issue & the alterations company. Sherie (owner of bridal shop) called the alterations company & found out the dress was actually a size 10! Sherie never called me I found out through the alterations. I called the bridal shop the next day & Sherie was in an appointment & was supposed to call me after. Never did. I got a text saying Sherie was going out of town and that she will be in contact after she got back. She never did. This was beginning of August. I finally called & got through the last Friday of August because she answered. Sherie still made it seem like it was my fault & tried to say that it was so expensive because of all the custom work I had done which was $300.. that doesn’t even compare to the ridiculous price of what taking in/ redoing the entire dress was. She rudely asked what I would like her to about it. I asked if she could help me with the alterations price since their shop messed up. All she could help with was $187 towards their mistake. Real helpful lol such a shame how unprofessional they are. Don’t get me wrong, they have gorgeous dresses there, but so does ivory and Cinderella cellar! Hopefully karma catches up to them because they’ve done plenty other brides dirty besides me (I’ve been told by 15+ so far) Unfortunately I found that out after I already purchased my dress. It was very hard for me to call the owner and try to work this out because I don’t like conflict, but I felt I was done pretty wrong & I just dropped an unnecessary amount of money on a dress & size that could’ve been avoided if they listened to the customer. Also the owner is VERY good at gaslighting her customers. All the negative reviews you see on here is her way of defending herself that’s exactly how she does business. Pretty sure they want you to get a bigger size so they can get more money from you for alterations. The girl that works at the front desk, Jordan is very sweet and helpful.

oor and the stars aligned and the dress I wanted was on the list to be discontinued so I could buy it on the spot. Sherri even eased my tailoring nerves and sent over a seamstress to make sure the dress could be fitted to my size (it was HUGE) before I committed. I was so happy with my experience at Madeline's that I sent all the men over to get their tuxes and Sherri came through once again like a fairy godmother to save the day with some unexpected fit difficulties. I could not be happier with every bit of our experience at Madeline's from the customer service, attention to detail, and care Sherri and her team put into their customers.

store was closed. My daughters went with me today to try the dress on. I didn't have an appt, and they were clearly busy with a few wedding parties, they were more than happy to assist me. I got to try the dress on, which fit perfectly except the hem. Very polite, very friendly, very thoughtful and kind. They could have said make an appt, but they didn't, I will always go there 1st before i go somewhere else. Thank you ladies!!! I LOVE THAT DRESS!!!

so we were there after spotting a gorgeous window display during One Enchanted Evening. Unfortunately for us as consumers, we were robbed of their annual LIVE fashion show this year, of no faults of the owner nor current staff. We would have welcomed said show. As we arrived from two different long distance spectrums of surrounding towns with no appt, for a second time, we were greeted promptly, with smiles and warmth. They were completely booked up for fittings and upcoming weddings, but fit us (my mom) right in with positivity and uplift. A staff so eager to help with every need is something we appreciate and had to share in our good fortune. You don't always get such amazing customer service from ANY vendor and they went well over and above. Thank you to everyone there that made all of this possible for us. We will definitely recommend your services to others.

Boutique

oblem. When all wS said and done, Sherri made the second dress affordable, altered and cleaned in time for the ceremony!! This was all resolved within 48 hours - I don’t believe any other bridal store would have EVER done all that Sherri and her girls did to help the Bride feel beautiful on her special day!!! THANK YOU TO SHERRI AND ALL HER GIRLS FOR EVERYTHING YOU DID!!!! We ❤️YOU!!!

ess. Not to mention, they made this by far the most fun and relaxing thing I have done while wedding planning. They are even helping customize the dress to be what I want, which is rare to find! They were so helpful throughout the whole process, and I would go back to them in a heartbeat! I'm telling everyone I know who gets married from now on to come here first for the amazing service! Go to Madeleine's, you will love it!!

helping my out of state girls, taking lots of pics and boomerangs for us after hours on a Sunday when she met us to pick up bridesmaids dresses, it’s always a blast when you enter the store! Thanks Sherri and crew!

ey didn't know and that they would call us back, which they never did, not once. Our dresses arrived with only one week till the wedding. Sherri then assured us we would get free alterations to make amends. Once we had taken all the dresses in for said "free alterations" Sherri then reneged on her offer. She was rude and dismissive and clearly not interested in offering any kind of decent customer service. We were forced to pay expensive rush fees for an already expensive dress. Even the seamstress confessed that this particular problem "happens quite often" with this shop. Avoid the stress, headache, and nightmare, avoid this shop! I cannot stress this enough... DO NOT SHOP HERE!!

eeded to offer us free alterations in exchange for the mistake they made. When it came time to pick up the dresses (which by the way was the day before) she went back on her word and said she never said such a thing. Not only disappointed, but angry! I have never had an encounter with such bad costumer service! They didn't even try to help in any way! If I could give them zero stars or a negative I would! If your trying to save yourself some stress on your night day, I warn you DON'T SHOP HERE!

efore the wedding. Leaving 5, days for alterations and pressing. Of course we complained because everytime we called they said they will get back to us and never did until we had to call again. So finally having to be threatened that we want our money back they offer free alterations since they knew they screwed us over. So thankfully the seamstress did a great job getting them done in 1-2 days. BUT then Sherri said never did she offer that deal to us. Horrible service, Horrible people. Horrible Boutique. Do not shop here.

ll me at the end of September and I ended up calling them. Also, when I went to pick up my dress there was something on the front of the chest. They ended up getting it out and delivering it the next day, but luckily I was getting married Sunday and not Saturday. I still highly recommend this cute little boutique. Great staff!

ce at Madeleine’s. Thank you all so much for everything you did to make my wedding day that much more amazing with the perfect dress!! Madison Thurman

s, and myself the best experience. She pulled dresses I never would’ve picked and I loved her taste for my body type. Plus she offers an amazing selection of dresses!

e when we went to shop for our bridesmaid dresses the owner wasn't very nice to her employee. The stylist that was helping us was newish but we were ok with that. The owner was kinda rude and talking to me about the employee, which I thought was very unprofessional. We had the same experience with the owner a few years back but thought I'd give it another shot since I found my wedding dress here.

and I was shocked when they quoted me the price because it was marked-up over my budget. Madeleine's pricing was very reasonable and it fell under my budget so I was happy! Also, the other bridal boutiques I went to didn't pay much attention to detail when it came to the dress. (I am Type A, detail-oriented.) I'm petite, so Sherri suggested that we do custom measurements of the dress so it would look more proportionate to my height. Other shops just wanted to send in my basic measurements, then I would have to hem the bottom of the dress which would have taken away from the overall design of the skirt. BOTTOM LINE: I would personally refer my good friends and family to Sherri and Madeleine's Bridal! Thank you and keep up the good work.