Awful people!! Read the Yelp.
They insisted our bridesmaids order their dresses multiple sizes up after we gave them our measurements. The dresses were FAR too big for the bridesmaids in our party, but Madison Bridal wouldn't hear it. We called...
and tried to get our dresses exchanged, but they said they couldn't (wouldn't) and that alterations would fix everything. Well, I wasted $250 on the dress plus $150 on alterations on a dress that never fit! Multiple bridesmaids ended up paying $150-$200 to get their wrong-sized dresses fixed, and even with alterations the dresses did not fit properly! The old woman was rude and dismissive to all our bridesmaids who called with these issues. If a garment doesn't fit in the shoulders/bodice then the dress won't fit. Mine was 2+ sizes too large and even though I called multiple times to ask for a different size, or speak to someone about my experience, they were shockingly rude and blamed me. They insisted I must have lost weight or that my measurements were wrong. Um, no, Madison Bridal just wants you to buy an oversized dress so you'll pay them even more for crappy alterations.
Well, there was no way I could wear their crap down the aisle because it didn't nearly fit and looked awful. Since they didn't care to help us with the shoddy product they sent, I had to get a whole new dress. We went to Modern Brides. Go to Modern Brides instead!!!! Not only were they pleasant and helpful, they gave me THE SIZE I ASKED FOR. The size that fit me and my measurements right off the right rack with no alterations at all!! Like I'd told Madison originally, but of course they ignore the customer.
Awful, rude people at Madison. Zero customer service. They don't care about their customers. Seriously, go to Modern Brides. 100000x better and you won't waste hundreds of dollars.