Main Floral

Please save yourself a headache and go elsewhere. Main Floral used to be my "go-to" place for anything flower related, so naturally, they were my first choice for my wedding bouquets and arrangements. I called and asked to schedule an appointment with them, and my mother, mother-in-law-to-be, fiance and myself showed up to our appointment 5 minutes early. When we arrived, the "florist" was helping an elderly couple with some red roses. Not a big deal at all, since we were early. So, a full 20 minutes later, the "florist" finally came over to us. Once we started discussing what we were looking for, it was clear that the "florist" was very disinterested in our appointment and appeared to be unqualified, as she insisted that the flowers would be okay for us to pick up THE DAY BEFORE THE WEDDING, WITHOUT WATER OR REFRIGERATION. After that, she tried to overcharge us for the mother's corsages, and was very rude when I mentioned that my work advertises that they offer a discount. We left the appointment feeling very defeated and like we were not important to Main Floral, AT ALL. Once I got home that evening, I sent them a very professional message on Facebook thanking them for their time, and notifying them that I will not be awarding them with my business, and I explained why. The manager sent me a "laughing" emoji reaction, and then instantly replied and was very nice in her message, and said that she would get back to me the next business day with more details. So the next day goes by, and I received nothing from her. I sent another message saying that I was just following up, and she sent a laughing GIF, and then again instantly replied and said her phone screen was sensitive and they were "very busy." So then today (a full four days after my appointment), I sent another message and let them know that I was very disappointed in their lack of customer service, and that I did not appreciate being put on the back burner. I was notified that she had opened and read my message, but she never replied. So I left a one-star Facebook review of the business. To my surprise, she called me about an hour after I left that review. She. Was. Pissed. She demanded that I take the review down, called me a liar, and when I told her I was not removing my review, she proceeded to try to guilt trip me by telling me that the (elderly... I'm talking 70+ years old) couple who they were helping had just lost their 6 day old child. And then she also decided to further guilt trip me by telling me that she had been in a "car collision" and received a "concussion," and that I do not have the intellectual capacity to understand her situation. So I told her that she was very rude, and unprofessional, and to not contact me again and I hung up on her. She proceeded to call me again, and I answered and said "I said do not call me," and I hung up again. Then she called back a THIRD TIME and she proceeded to leave me a three minute long voicemail in which she again tried to guilt trip me in removing the comment, called me "untruthful," and said some other nasty things. She then felt it was appropriate to follow it up with a Facebook message. It's such a shame because they do have beautiful arrangements. Anyway, please seriously consider before spending your hard earned money with a company like this. Hopefully next time they deal with a customer, they remember that word-of-mouth is a businesses best way to gain or lose business.