Your wedding day is supposed to be the best day of your life, but in our case, it was almost the opposite. We’ll start with the good things: the look of the venue and food. Everything else was a disaster.
The venue is beautiful, either outsid...e or inside and the food was delicious. The whole planning process was awful. We’ve read a lot of good reviews about Brooke and we asked for her when we booked the venue, but we ended up with Morgan. We understand she was new at the time, but nobody from Meadow Brook Hall (MBH) seemed to care enough to step in and help her and make sure that we had a successful, memorable wedding.
Firstly, we didn’t get what we paid for, MBH even acknowledged this in an email, and yet they didn’t care or do anything about it. For example, we bought an additional hour of time for our reception, but the staff removed our decorations within minutes of dinner ending which led our guests to start leaving, thinking our event was over. Almost everyone was gone within an hour after dinner.
Next, if you expect to have your calls returned, good luck. When we saw how poorly the planning process was going, we called regarding the concerns we had. We called over and over, left voicemails and emails, and even asked the receptionist to ask the staff to call us back. We were told everyone was in a meeting. Even as of now, they’ve never returned our calls to address our concerns.
If you expect clarity, good luck. You’ll find out important information AFTER you’ve had to make your decision and past the deadline and all by chance. Moreover, some information is not mentioned in the contract or anywhere else, so there was no way to know about it or know to ask about it.
If you expect any flexibility, good luck. You’ll be notified about things less than 1 week prior the due date, your coordinator will disappear, and you’ll miss the date (many of ours were on Sundays). You’ll have to make decisions without getting any answers and on the following Monday, when you MIGHT get answers and find out that some things are different than expected, they will tell you that you’re past the due date and you cannot change anything. Even if it’s only 1 day past the due date and you couldn’t get a hold of anyone.
If you expect to have a coordinator to help you, good luck. It made it more complicated. There were so many back-and-forth emails without any purpose and planning calls where the coordinator had no information for us and where she completely forgot about any questions we asked. We had to remind her over and over, making us miss due dates where we then couldn’t get what we had been asking for for so long. Also, our floor plan was wrong several times, despite us correcting it for the coordinator every single time. Even our external vendors spotted the mistakes and luckily asked us for clarification, otherwise it would have cost us a lot in extra fees. We even had to run our own ceremony rehearsal, the coordinator just stood there.
The list could go on and on. As we said, the venue and food were great, but the whole planning process and our wedding day were awful. MBH got a lot of good reviews in 2019 and 2020, which is one of the reasons we picked them, but only a few in 2021-2022. It seems like they are riding the wave of old reviews and not many people recently think their service is good enough to bother leaving a review.