MGM Limousine

5 passenger van for 8 hours to shuttle multiple groups from the hotel to the wedding venue and back. What we got was Debbie... the most incompetent driver, who showed up 20 minutes late, took one shuttle of people from the hotel to our wedding venue, ran low on diesel, and disappeared. Never telling me, the BRIDE, that she was leaving and not returning while I was waiting for her to transport me and my bridesmaids to my wedding. I waited for Debbie in the parking lot of the hotel in my wedding dress for for an hour calling her phone non stop. Eventually after I was already 45 minutes late for my wedding I got a text from her asking when the next shuttle was supposed to be. I texted her back saying "45 minutes ago!!" Really my wedding was supposed to start 45 minutes prior and she was an hour late to get me. This was the last I ever heard from Debbie. We had to have one of the bridesmaids boyfriends come pick us up and I rode to my wedding in the cab of a pickup truck with my bridesmaids in the bed of the truck. Not ideal or safe. I talked to my guests after the wedding and was told Debbie said she was running low on diesel and was going to call AAA to come help. My cousin, still in the van, reminded her that the bride was waiting and that she needed to get me to the wedding. Having a full tank should be the #1 priority for someone hired to shuttle people back and forth for 8 hours. Obviously very poor planning on her part. The point of hiring a driver was so that our guests could relax and didn't have to drink and drive. Disappearing Debbie changed this, my guests had to stay sober to shuttle the other guests back to the hotel on dark winding mountain roads. Everything I was trying to avoid. I also had to pay for 2 extra hours for our photographer at $300 per hour because Debbie made me 1.5 hours late to my wedding eating into my photography time. The worst part is, instead of reaching out to me knowing things went wrong I had to reach out multiple times and all I got was excuse after excuse with NO APOLOGY. They tracked Debbie's location to prove that she showed up and did a shuttle, then AAA came and she went to get gas and came back to the location at 6:30 but we were gone (we didn't leave the lake to go back to the hotel until 9.) They shouldn't have to give me a refund because she showed up, that is their logic. Even though I paid for 8 hours and she only did 1 fifteen minute shuttle ride showing up 20 minutes late. I sent texts, videos, and photographs as documentation yet here I am 1 week later still working on getting my refund, when I should be enjoying married life. I also think they should have to pay the $600 of overtime I had to pay the photographer. Next step is going to my bank and having an attorney reach out. Whatever you do, do not hire them. I hate doing this to a business during COVID when everyone is hurting, but it has been an awful experience that casts a dark cloud over my otherwise perfect wedding day. It says everything about MGM Limousine that instead of apologizing, taking ownership, being sorry that this happened, and quickly refunding me for their mistake they are just giving excuses, lies, and not giving me my money back since they didn't preform the service I paid for.