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Dresses
- Bridesmaid Dresses
- Flower Girl Dresses
- Mother of the Bride Dresses
- Shower & Party Dresses
- Wedding Dresses
Fashion Services
- Alterations
Suits & Accessories
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3.8
out of 5.021 reviews
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Disappointing Experience with Unresolved Issues
I was recommended to Minerva's Bridal & Prom Outlet by local family and friends, but unfortunately, my experience was far from what I expected. I recently visited the store with my daughter and her friend on Wednesday, April 9 around 3:00 PM. Upon arrival at Minerva’s Bridal & Prom Outlet on West Sand Lake Rd in Orlando, FL the conditions were far from ideal, with a power outage (no lights and no air conditioning). It was cooler outside, and we had to use a phone flashlight in the dressing room. Despite these uncomfortable conditions, we stayed and continued shopping, working with the staff in good faith, only to feel misled about the value of their dresses.
After trying on three other dresses, at 3:40pm we selected a dress by La Femme, style number 32023 in Navy. Upon closer inspection, we noticed a hole, missing beading, and a damaged slit tack. We were unsure of the price as the pricing structure of the store wasn’t clear—other dresses were either full-price or discounted, but there was no mention that some sections or items were marked at full price when compared to others, creating confusion. We were offered $20 off their full price, or their price and they would make the repairs.
We placed the dress on hold and did some researching. After comparing prices with other online and local retailers, we found the same gown was being offered for significantly less, and in perfect condition, while we were being asked to pay over full retail price for a damaged item. What I find to be crazy is that the store was selling this gown at a higher price than everywhere else, even though it was in an outlet store and was damaged. With no communication or signage stating they had outlet and “regular” priced items.
I called the store at 4:15 PM and emailed them, bringing up competitor pricing. A price match and a $50 “damage” discount were offered, but it didn’t address the fact that we were still being asked to pay a premium for a damaged dress in an outlet store with poor shopping conditions.
We had discussions throughout the day via phone and email, continuing until after 10:00 PM, hoping for a resolution. The response from the store manager as well as the owner to my concerns was dismissive and unprofessional, completely ignoring the issues raised. It felt as though legitimate concerns were not being taken seriously, and I was left with no choice but to escalate this matter.
I'm happy to say that despite the disappointing experience at Minerva’s Bridal & Prom Outlet, my daughter found another beautiful dress elsewhere. Additionally, we plan to order the same gown by La Femme, style number 32023, from a different retailer at a significantly better price, with none of the issues we encountered at this store.
I’ve decided to file complaints with the **Better Business Bureau** and the **Florida Department of Agriculture and Consumer Services**, as well as share my experience publicly so that others can make an informed decision before shopping here.
It’s unfortunate that what could have been a positive experience turned into a frustrating one, and I hope the store management takes customer feedback more seriously in the future.
Rosie from Minerva’s bridal helped me pick my perfect dress! We tried on many from other stores that I really liked, but the one I ultimately chose had everything I was looking for and required minimal tailoring. Rosie was professional, helped us gather dresses that fit my style, and gave some much needed advice when I was thinking about making an alteration. She shows she really loves what she does!
Between switching dresses and helping with alterations at such a short time, Gladys and her team really helped me with everything I needed to look amazing yet still feel comfortable on my special day.
Great selection of bridal gowns. The best prices for designer bridal dresses
I would give them zero stars if I could. SO unhelpful!!! I ordered 2 dresses for my bridesmaids and was told they’d be here in 4-6 weeks. There has been NO communication whatsoever so I decided to give them a call. They said it would actually be here August 12th. MY WEDDING IS SEPTEMBER 5th!!! Daniel was so uncaring and just kept saying “I don’t understand... Why would you need it more than a month before the actual date?” That’s the worst thing I’ve ever heard someone say in customer service. If you pay over $500 for 2 dresses, why would I need to be questioned as to when I need MY dresses?! Never shopping here again!!!!
HORRIBLE!! IF YOU ARE OVER A SIZE 8 DONT BOTHER!! When I first walked in the first lady greeted me but said she was to busy to talk to the other girl. We asked her if a dress was available that we called for the day before and they said they had but when we asked they didnt... She then stated she doesnt normally work at this store so she didnt know anything about it. She then asked my dress size and I told her 14-16. She proceeded to look me up and down and told me your dresses are over there... go look i was the only one in the store so im not sure why she didnt want to help my friend convinced me to try on a dress so i did i went to go put it on and the lady made me try it over my clothes so naturally it didnt fit she didnt even try to zip it she said doesnt fit take it off was VERY RUDE she treated me like i was a criminal like i was gonna run away with the dress took the dress off and ran away with it so i didnt even try to look at more and when I asked for a white dress she looked me up and down and said oh.. how can you be so rude to someone who was just excited to be getting married this was my first wedding dress stop and this lady made me feel like garbage by fat shaming me .... that lady needs to be fired and learn how to treat customers properly !!!
WOW... all I can say is that I had basically three weeks to find my dress, get the alterations done, etc. and the stress level was at an all time high. But coming to Minerva's was a life saver. Found my dress after trying on about 7-8. When it came time for the alternations, Gladys was amazing. She is someone who really knows her stuff and in less than a week she had my dress perfectly altered and I had now made a friend for life. Outlets can be deceiving at times, but in this particular occasion, the team at Minerva's made my dream a reality. And thanks to the BEST seamtress in the world, Ms. Gladys Marques, I will now look and feel very confident on my special day. THANKS!
Stay away!!! I spent a total of 10 minutes at the bridal shop. The consultant did a horrible job of even trying to find a dress that met my needs. She completely disregarded by mid-range budget telling me its a "designer" store that to expect over the top prices, not even trying to help me find something in my range. After looking through the 2 racks with my size, i grab two dresses and head to the dressing room. When the woman hung my dresses and closes the curtains, a giant roach is sitting right under the dress. Its unclear whether it came out of the dress or was already there, but the woman who barely helped me did not notice it if it was already there. Horrible place! Terrible employees! And bugs!!
Great customer service from Rosie!! Prices a little high for being an outlet and the buildings air comditioner not working well enough for this hot bride.
I got the best service here. I had been to several bridal stores before coming to this one. Vilma was an absolute dream to work with! She was so personable and picked dresses for me that I thought I wanted and then brought me the ONE. I struggled with the price but the store allows payment arrangements so I could purchase the dress by paying it off gradually, they even take payments over the phone. I liked coming in to see Vilma and the ladies so I always made my payments in person. Paid off my dress and had it altered in-house. Everything went perfectly. I would recommend this place to anyone looking as there are some true diamonds in the rough with their bridal gowns.
Got my dress here with my mom and one of my bridesmaids. It is an outlet so you will not get as much personal service compared to other bridal salons, but the staff was very friendly when I visited. That being said I was able to get a huge discount on a dress I would have not normally been able to afford!
After going to David's Bridal and a bridal boutique, I had about had it with wedding dress shopping. In an effort to find my wedding dress that day, my mother-in-law took to the internet and found Minerva's Bridal Outlet. After only being brought dresses that were out of my price range and that I thought I had wanted, it was a breath of fresh air. They showed me what rack I could pick from and let my mother and mother-in-law go crazy picking out different dresses. Since we were able to pick our own dresses off of the rack (and not forced to have a salesperson pick them out for us), I was able to find my dream dress (that I didn't even know I wanted). They paired it with a beautiful veil for me as well! The price was marked down since it was an outlet store as well!
When you walk in--you just know--you know your dress is here! The selection of dresses does not even compare to davids bridal, and neither do the prices! Great selection, prices and what a wonderful staff! Designer gowns for a fraction of the price. You never feel pressured-- they will literally bring you every dress till you find the one you want! The best part is you don't have to wait 6 months for your dress... if it works take it home that day! If not it will be waiting for you in 3 weeks if you need it!
Awesome shopping experience! I found my dress in literally half an hour! Rocio helped me and helped find the perfect veil to go with it.
I myself had a great experience at Minerva's Bridal Outlet. I found the exact dress I was looking for and at half of what I was wanting to spend (extra bonus!!). My consultant was very nice. You pretty much go through and pick your dresses out you want to try on but she helped me in the dresses and gave me great feedback. I would recommend at least trying this place out. In the end, they may not have the style you want but it doesn't hurt to check it out for the savings... i'm glad I did!
They don't have a huge selection because its their outlet store and I don't think they order your size, have to find it in store and can take home same day, that was problem with me, found dress I loved but not available in my size, last one there. I did find another dress I was considering but wasn't 100% sure and felt a little pressure from sales lady, she advised dress may not be there when I come back, but ended up not getting dress. They have a nice selection for those with slim shape though.
2 star I'm very disappointed at the attitude of the staff at the Outlet. I work every single day until 5 or later and cannot dress shop with my friends, who also work every day, until the evening. I walked in with my Maid of Honor at 6pm and within two minutes the sales woman (Rosa) let us know they close at 7pm and it takes two hours to try on dresses. I felt like she was pushing us out the door. She ended up helping us pick a few dresses and I saw some I honestly liked but I was so offended. At 6:30 she told us we have fifteen minutes left, to which we replied... Don't you close at 7pm?
I left feeling like I was not wanted there. And this is one of the only days my Maid of Honor and I both have time together for a long time because of work schedules, plus a bridesmaid. There were no chairs anywhere for my bridesmaids either. She began turning off lights for other areas of the dressing room while I still had a dress on.
That was my first time trying dresses with my bridesmaids and it was ruined. Which is too bad because I really liked the dresses and they were very affordable.
I posted this back in July on the regular Minerva's Bridal Facebook and they just now replied to move it to this website, so I am. Needless to say I am going somewhere else for my dress.
I was in search for a dress and so hated the idea of shopping for one. I went to David's bridal and left running out the door. The experience left me horrified! Then I decided to go with my mom to Minerva's outlet just to see what it was like, to my surprise it was wonderful. I was able to shop and look around with no pressure and when it was time to try on dresses Millie was amazing. I tried on about 30 dresses total in the 2 days I went shopping there. Millie helped me in and out of all the dresses, hung them up quickly and helped me right into the next. I ended up purchasing a beautiful Mori Lee dress and I was thrilled! I spoke with the owner a few days later to tell him how happy I was. Millie was 100% the best!! Thank you so much for a gorgeous dress at a great price!! Wonderful experience!
The search for a red, princess-like wedding dress is not an easy one. Minerva's had exactly what I needed and in my size. I tried on two dresses and was done...how many brides can say that?! and the price was ridiculously cheap compared to other bridal stores. However, it is an outlet and the dresses have been tried on and cannot be ordered. They come as is.
The dresses at Minerva's surpass other dresses in the area. They are more on the pricey side but the details, beadwork, and styles of the dresses are elegant. I felt that compared to some more expensive dresses at other stores the dresses were more worth the price. There is a big selection (it was hard to stop trying on dresses). I picked my dress after trying on four at Minerva's and I fell in love with everything about my dress. Overall, would definitely recommend. They also have elegant bridesmaid and prom style dresses which again are more on the pricey side. The service was great throughout the buying process and I even bought some of my jewelry from them.
My only issue with Minerva's was the service I received after I received my dress. I went back to see if I could get a crinoline/ skirt underneath and since I didn't do alterations with them they seemed reluctant to help me any further. They kept telling me why don't you get extra layers of a skirt sewn in with our seamstress (I had already done alterations and that is not what I was asking for). I was upset that they weren't interested in helping me and treated me poorly. They acted like they had no time for me, which was quite upsetting given I wanted to try on more of their products and that I had bought an expensive dress from them.
Overall, I LOVED my dress and if I could re-do things, I would still get my dress from there.
I was very pleased with the services I received at Minerva's Bridal Outlet. Not only are the staff amazing at helping brides find the dresses of their dreams, they have a wide collection of dresses. From Modern to more unique styles. Definitely would check them out!!
Contact
7963 S Orange Blossom Trl, Orlando, FL
Minerva's Bridal Outlet
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