Modern Elopement

Unfortunately, our experience with Morgan and her team was far from positive. We hired them on Nov 7th, 2022, for our wedding in July 2023. While our initial conversation with Morgan was pleasant, that was the only enjoyable interaction we had with her throughout the process. From the outset, we communicated with our wedding planner, Jade, about needing transportation to and from our hotel. She assured us she would handle it and send us a website to choose add-ons. After submitting our wishlist on January 23rd, we didn’t hear back from Jade until February, with a vague response stating she needed more time to review it. Despite following up every two weeks, we often waited up to two weeks for a response, which created significant frustration. It wasn’t until mid-April that we saw any substantial progress. By then, we were unexpectedly rushed to make quick decisions. We received our wedding day schedule one day before the event. Unfortunately, due to poor planning, this process became chaotic and cost us far more than anticipated. From the start, transparency around pricing, wedding locations, and dinner options was lacking. The estimates we received were consistently vague, which was frustrating. During the planning, they changed our dinner location within Gannon’s without consulting us. Originally, we were supposed to have a 24-foot double-wide dining table, but they replaced it with a 15-foot table, causing our guests to feel cramped. To make matters worse, there was no air conditioning, just a couple of ceiling fans, making everyone uncomfortably hot. There was also a larger, available space that could have been used, but they didn’t consider it. It’s disappointing that a wedding planner didn’t foresee these issues, especially after we paid for an extra planner to manage the setup. Another issue was the transportation. Although we approved the transportation details early on, they didn’t confirm pricing until just 2 weeks before the wedding, at which point the cost had doubled. The added charge was for accommodating 4 additional guests, which we felt was unreasonable. We ended up having my in-laws drive themselves in their rental car. On the wedding day, two vehicles ( sprinter van + van) arrived. The groom was unable to reach the planner in time, and when the driver said it wasn’t an issue to board the vehicle, we were later charged for these unexpected costs. Whether the responsibility lies with the transportation company or ME, we’ll never know. What we do know is that they withheld our wedding video and photos until they resolved the transportation issue. We didn’t receive them until more than 3 months after the wedding, despite the fact they were ready within weeks. After receiving our wedding photos, we discovered they were shared on social media. Per our contract, we only needed to notify them in writing if we didn’t want the photos distributed, which I did on Oct 27, 2023. Jade confirmed she'd inform their vendors, but in March 2025, our photos were newly posted online. When I requested their removal and received no response, I left comments and sent follow-up emails. Morgan's condescending reply showed a complete disregard for my wishes. Lastly, during the reception setup, one of the planners left an invoice for our party favors in my suitcase. They had received a discount for ordering these items, but charged the full planner fee on the regular price, which makes me question whether they overcharged in other areas as well.