We went to Naifeh for a custom wedding band. We chose one of the designs they worked up for us and were very excited to commemorate our day with a custom piece. It turned into a total nightmare even though the band was simple and their own desi...gn. What we excused as a lack of understanding on their part in the beginning, by the end was obviously a disregard for our concerns, a nearly 40% price hike, and completely shady business practices. They kept my engagement ring in their possession for months (meaning I couldn’t wear my engagement ring right up until they “finished” the band two days before my wedding and I had time to pick it up a day before my actual wedding), and the outside diameter and details on the band didn’t even match the engagement ring. It was “finished” where there was no time to address these things. After the wedding they said they wouldn’t work on it any further because it had already been “picked up”. What was supposed to represent our bond in marriage and excitement leading up to our special day they turned into anger (being totally taken advantage of) and disappointment in the whole process and finished product. At a minimum, we strongly recommend steering clear of their custom services.