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About this vendor
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Details
Transportation
- Trolley
Wedding Activities
- Rehearsals & Parties
- Wedding
Reviews
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3.8
out of 5.010 reviews
This company is run by a liar. The POC, Gene Williams, cannot be trusted. ***DO NOT USE THIS BUSINESS*** I had to cancel my wedding A FULL YEAR IN ADVANCE and after promising me a ...
full refund, he was caught in a lie about rebooking my date and refused to give me a refund. He did absolutely nothing for me and even after "100%" rebooking my date, he still kept the deposit. When confronted with evidence of his lie, he still refused to provide me the promised refund. Weddings are already expensive and stressful -- do yourself a favor and don't add to it with this company, as they will undoubtedly cheat you if given the chance.
Gene and Nick were easy to work with in the planning leading up to our Corolla wedding, and services went very smoothly on the day-of. Guests enjoyed the beautiful trolley and it g...
ave everyone peace of mind having transportation to and from the wedding. Very accommodating and a great rate compared to other options I looked into. Highly recommend!
OBX Trolley help us transport our guest from the wedding to the reception and made everything a smooth transition!
The Knot doesn’t give me nearly enough characters or photos to accurately portray the utter incompetence of the OBX Trolley and Gene, the owner. He’ll respond about the 100s to 100...
0s of weddings they’ve done right… do you want to be the one they mess up? If you are, I hope you’re prepared to take the blame. Even if you remind Gene you have a payment due, or an event at all (which I had to remind him multiple times), even if Gene asks you for something and you give it to him timely and as asked…you will be to blame for his shortcomings. He will take your money 9 months in advance, ask zero questions, and 1 month before the event decide he just doesn’t want to do it. Also, don’t ask Gene any questions…like none. For instance, 1 month prior to my wedding Gene remembers he needs a location, I give it, he says nope can’t do it, I think “that’s annoying” but give him an alternate and ask him to please let me know if this will work….Gene: “I’VE NEVER HAD TO DO THE JOB OF A BRIDE AND PLAN A WEDDING, IVE GONE ABOVE AND BEYOND FOR YOU”…lol what? Ah, just happy I got a full refund, avoided this extremely unstable gentleman, and was fully accommodated by Mattie at Corolla Trolley/OBX Events Bus – they handle the same radius as Stella, but with much friendlier (and SUPER fun) service! Please do yourself a favor and hire Corolla Trolley/OBX Events Bus from the get go!
We booked the Trolley for our entire wedding day starting at 2:00 PM to bring the wedding party to the venue for pictures. Unfortunately, there was a big accident and our driver Ne...
il was unable to make it to the first pickup. Neil was very upfront and gave frequent updates and was able to make the ceremony pickups. Neil was very apologetic and prepared to rectify the situation later in the day. He made multiple trips to bring the wedding guests to the after party and even went out of his way and stayed later to make sure that all the guests were home safe and sound afterwards. Neil was very kind and made the best of a potentially poor situation. Great customer service! We recommend using the Corolla Trolley for your transportation needs, especially if he is your driver!
OBX Trolley is a must hire! Gene was a pleasure to work with and the trolley provided a wonderful experience for our guests. With traffic and parking being a challenge in the Outer...
Banks, reliable and memorable transportation is a must have. I highly recommend OBX Trolley!
We found OBX Trolley through our wedding coordinator while planning our 2021 Outer Banks wedding. We were lucky to have them available the day of our event as there seems to be lim...
ited wedding transportation vendors in the area. Handling of the contract, payment, and planning a schedule for the pickup of our guests was all a very seamless process. The driver we worked with was Nick and although we had limited interaction with him, many of our guests commented on how nice and accommodating he was. There were a few hiccups on the day of the event with the pickup of our guests. There were some individuals who were picked up from a hotel who were not attending our event. Nick did kindly drop them off at their destination however this contributed to a delay in our guests getting to our event. The schedule also got pushed back due to traffic issues completely outside of the driver’s control. Nick worked well with our coordinator to provide updates on the ETA of our last group of guests to arrive. We were able to adjust our schedule slightly to ensure everyone was there for all of the ceremony. At the end of the night, Nick did a tremendous job of ensuring all of our guests made it home safely which we are truly grateful for. Overall we felt okay with our selection of OBX Trolley as our wedding transportation vendor, as at the end of the day everyone got there and everyone got home!
The OBX wedding trolley is a fun little adventure to hire for your wedding day. The driver arrived on time and was extremely pleasant. Gene, the owner of the company, was very help...
ful through email leading up to the event, even recommending some nearby restaurants when we were researching reception sites. We highly recommend OBX Trolley for your transportation needs on your wedding day.
We booked OBX Trolley almost right away after securing our venue, knowing that the venue we picked could not accommodate any onsite parking. At the time of booking, and no time aft...
er, did Gene provide parameters (for best drive times, have guests book in X number of miles from property), or did he provide any heads up that the timelines for pickups may be expansive. I even followed up 2.5 months out as I was gathering addresses to check in and see if there was anything that I needed. He assured me I was ahead of the game. I shared 90% of our addresses around 6 weeks before our event, and didn't receive my first timeline until ~ 3 weeks out. At that point, the driver was suggesting that we needed to begin pickups at 12:30PM for our 5:00PM wedding. He had some people on the trolley for over 2 hours before a drop off too on that timeline!
Note - our wedding was in Duck, on a Sunday of Memorial Day weekend (less traffic than normal change day), and our furthest address was 15 minutes away in either direction. The back and forth was rough and unprofessional, and they were not at all accommodating. After a knock out drag out fight, we ended up having to have Corolla Trolley (who were great - myself and a friend who got married that same weekend down there had great experiences with Sean there) come in to assist with pickups for additional money from us, and no compensation from OBX trolley. This was so we could start pick ups at reasonable time (which was still early to me), 3:00PM for OBX Trolley, and 3:30PM for Corolla Trolley. After all of that - all our guests ended up arriving a full hour before our ceremony, as I suspected they would.
Icing on the cake after that back and forth was that I had pre-communicated with the driver about wanting them to stage and wait for our wedding party to take some trolley photos, and take the trolley to be dropped at the beach for a few shots. They were not outside the property for us, and when my coordinator called repeatedly, they couldn't be reached. We ended up having to skip what would have been some priceless photos because of this blunder.
Word to the wise - if you have a wedding where your pick ups and drop offs involve multiple rental properties and aren't a straight simple hotel or two pick up and drop off, I'd suggest looking elsewhere. Gene himself told me this business is probably not profitable anymore for him, so it sounds like they don't seem to have a vested interest in serving their clients to the best of their abilities.
OBX Trolley was so great! The driver picked up and dropped guest off for both our ceremony and reception! He was so accommodating and friendly! Everyone was raving about the trolle...
y and how cute it was to have as our transportation. We also took really adorable pictures both inside and outside the trolley. Highly recommend!
Contact
111 E Baltic St, Nags Head, NC | Corolla, Duck, Nags Head, or Manteo, Hatteras Island