Olivia Bowen Bridal

I purchased my gown in May of 2023. Paid in full. I was told it could take 6-8 months for the dress to be made and sent out to her. In Oct of 2023 I reached out regarding appts for my dress fitting and also for seamstress. I was told not to worry her seamstress, Maria at Maria’s tailoring would get me right in. I was also told my dress would be in mid January. Mid January comes around and I don’t hear from Sierra. I text her asking about my dress. She replies she’s at market and will check asap. A few days go by, still no update. On Feb 4 I text her again asking about my dress. She replied the next day it’s at the warehouse ready to ship. I ask for tracking and to make an appt to pick up my dress. My dress ships on 2/6, arrives to her house on 2/9. (My wedding is 3/16). The FedEx shipping confirmation provides a picture of the dress being delivered. What a disgusting mess that garage was. And I know having kids can be messy. This was disgusting. Why is my dress being shipped to her home address and not her storefront? She tells me she is full on sat 2/10 and I can’t come in. I happen to be in the area. She was closed on 2/10. Once again I have to blow up her phone to get a response about an appt to pick up my dress. I’ve had no fittings with the dress. Nothing. So finally on 2/13 she texts me my gown is in and says she’s out the rest of the week. She will get me in the following week. She said she would text me her availability when she looks at her schedule on 2/14. Well Valentine’s Day rolls around and she does not respond to my text message. 2/15 I sent her another message and she replies that she had surgery on 2/14. She finally agrees that I can come in on 2/19 to get my dress. Again trying to make an appointment is like pulling teeth with this lady. 2/19 rolls around and I arrived for our 11 o’clock appointment. The shop is closed and locked up. I text her that I’m there. She then text me back a short time later telling me she thought our appointment was at 11:30 and is on her way. She also called me while on her way to the salon to ask me to send a picture of my gown as two came in. She arrived at 11:28. Mind you, I have made an appointment for a reason. I get there and try on my gown. She lays out the train, etc. She put it in the garment bag with the seamstress information and I leave. A short time later I called Maria’s tailoring and she tells me she cannot get me in whatsoever. I explained that I bought my dress from Olivia Bowen and she pretty much guaranteed that I would be able to get in with Maria. She was not able. I called two other places trying to get appointment with the seamstress to get my dress altered 26 days before my wedding. I also had a bridal photo shoot scheduled for 2/26. I had to cancel this and lose my deposit, because there was no way I could get my dress altered in time. I reached out to Sierra to let her know I was displeased with her lack of professionalism through the entire process. The series of events that happened that day, and now the Seamstress cannot get me in. She offered me another Seamstress that used to work with her. I ended up seeing a Seamstress that night. When laying out the train of my gown, she hands me the train, and shows me this black and grey filth on the entire train of the gown as if it were a floor sample. There was also grease splatters noted. I immediately started calling and texting Sierra to let her know that this dress could not be brand new. She swore the gown was brand new. I requested a new gown to be overnighted. So that evening I called Blanche and left a message with Nicole a retail supervisor as well as Sierra calling the next day. In the meantime, I had to have the current dress spot clean to get the grease spots out..$150 later. I finally hear from Sierra, they are overnighting me a brand new gown. I picked up the second gown, the new one on February 22. This dress was shipped to the store. 23 days before my wedding and now four days before a bridal photo shoot that I was told by Sierra not to worry that I didn’t have to cancel, but in fact did. Luckily, I was able to get my dress altered three weeks before my wedding and the seamstress did an absolute fabulous job. I requested being comped for the cleaning of the first gown, the alterations of the second gown as well as being out of my deposit for the bridal photo shoot. I will give Sierra credit that she finally, after four weeks of going back and forth, did refund for the 3 requests. I cannot believe how she runs this business or lack there of, I should say. If it weren’t for me texting her about my gown, I’m sure it would still be sitting at the warehouse. I hope no other brides have the terrible experience like I did. Unless you want an unlimited amount of drama, stress and anxiety before your wedding day, go elsewhere!!

Such a wonderful experience at this beautiful bridal shop. The owner is so accommodating, friendly, and experienced. (Not to mention the fact that she has great style and a wide selection of gorgeous gowns.) She invested time in interpreting my daughter’s wishes, discovered her personality, and considered the setting of the wedding venue to pick out Ashton’s dream dress. We could not be more pleased. So excited and grateful.

Olivia bowen is such a beautiful store, so many options, and such a nice owner! I didn’t expect to buy and choose a dress but I did!! ❤️

Absolutely amazing! She chose my perfect dress right away. Couldn’t have asked for a better experience.