Our cocktail hour and reception at the Omni was my dream come true. I wanted it to look like a fairytale and that's exactly what the end result was. My girls got ready at the hot...el in the morning, and Michael, a member of the service staff, took such an incredible care of us. He made sure we had bagels, cream cheese, fresh fruit, coffee, and of course mimosas. He'd even help us out when we'd realize we forgot something like nail polish remover.
Our cocktail hour was initially supposed to be in the Terrace Room. About a month before the wedding, the coordinator contacted us to let us know they had new furniture in the Terrace Room that was too heavy to move for our cocktail hour and wanted to know if we would be alright having cocktail hour in the main lobby. It turned out perfectly in the lobby and all of our guests loved it.
The reception was in the ballroom, and was absolutely stunningly gorgeous. The balcony was lined with candles, the lighting was perfect. It was everything a bride that wants to be disney princess could ask for. Additionally, Michael, the server that took care of me and my bridesmaids all morning, was waiting on our head table. He was so kind, and took care of our best man, who had a stomach bug. He ended up helping him up to his room after his toast and getting him ginger ale and medicine.
The only frustration that both my mom and I had with the omni was during the planning process. Obviously everything worked out and we had the results we wanted, but whenever we tried to email or call our wedding coordinator, Lora, she was not particularly responsive. Several times we had my dad contact her, and she would get back to him right away. We suspect that she was more responsive to him because he was the one paying the bill, which was frustrating given that we were the ones doing the bulk of the planning and needed the answers. Additionally, she got a little bit snippy with my mom when my mom tried to share details that we had planned. She acted like my mom was wasting her time and said that she already knew all of that.