Personal Touch Party Rentals

Touch provided throughout the planning process. In addition, they offered a unique hexagon tent set up, which was perfect for our guests. I also appreciated their familiarity with our wedding venue and ease with which they did everything. Personal Touch knows party rentals but what makes them unique is the way they care about their customers- they really live up to their name!

sit the layout that was sent to us was not what we had discussed-it was almost like the husband and wife didn't talk at all about what we had decided onsite. To make matters worse, multiple attempts to correct this didn't help and I had to take an afternoon off work and drive over an hour each way to Lancaster to sort this out. The deposit was not charged to our credit card and as the wedding drew near we began to wonder if they were going to back out. Finally a deposit was charged when we showed up at their office to sort things out. About 3 weeks before the wedding the weather looked like it might be cold on our wedding date, although we reserved and paid deposit on heaters, we were told that they hadn't had a chance to check the heaters for the cold season so they wouldn't be ready. In the end we were not charged for heaters because they did not supply them because they never got around to checking them, even though they were included in the contract we signed. This is poor customer service! The day before the wedding we had to go to multiple places and ended up buying two heaters because the ones we tried to rent weren't available. Customer service, communication, and attitude from this vendor were completely unacceptable. I would NOT recommend.

waited till the last minute to order them from New Jersey where they just had a hurricane hit them. She called me the Monday before our wedding in a panic and told me I had 25 minutes to decide if I wanted to pay more to order table cloths from Florida instead. I felt I shouldn't have had to pay more since I had a contract. She argued that the company shouldn't have to swallow the money that it took to order them from Florida. We went ahead and paid it because it was 5 days away from our wedding. When we got the tablecloths they weren't ironed either. Tablecloth and chairs for 100 people shouldn't cost $900 to rent!!!

but not horribly so.

planning very well and made all the accommodations necessary for a backyard wedding! They set up the night before and were there the next day bright and early! Overall, great experience and service for a relatively decent price!

rs, and the cake table from them. They delivered everything to the venue and even dropped the chairs around the room instead of right by the door. We obviously supplied the man power to set up and pick up but as long as everything was boxed up they came the following monday and picked everything up. There was some confusion about drop off time and my contact phone number however we were in the hall early for set up so the time wasn't a huge deal. I would definitely work with them again.

questions when we called. We rented a tent and were able to call a few days before to add fans because our day was going to be so hot.

ivered broken, but they brought another one no problem.

ented has gotten broken and was not able to be replaced in time. This item was the MAIN decor for the wedding reception. BUT, the did replace it with something else and I am SOOOO happy they did because I LOVED it and liked it better than original item. Highly recommend!