None of these examples are deal breakers individually. However, when I look back I am still frustrated with the lack of communication and empathy on Emily's part.
1-There was another coordinator when we booked, she was an absolute delight. ...Emily's initial introduction email reminded us a lot of the previous coordinator, bubbly and excited to get to work. However this was not the vibe we got on the phone and in person. I can say with 100% confidence we were not bride/groom zillas AT ALL, but we were getting married in the midst of a pandemic so yes, we did have questions. I dealt with her once on the phone and she was so dismissive and cold that I made that my husband's job from then on. It was the same for him-she always sounded like "I was interrupting something very important or she was just about to leave for the day."
2-He called her throughout the pandemic to make sure no guideline or rules/laws had changed and her response "No, I will let you know if anything changes." Now it's August, our tasting, 2 months until wedding. Within 5 minutes of sitting she says that masks are required inside and outside. When he asked her why she didn't call us she said "Well, I mean, it was on the news..." We still felt it was her job to call and review how this pandemic would impact our wedding. Too late to back out, so we fork up extra money to rent siding for the pavilion and outdoor heaters-we would have rather had it outside than make everyone wear masks. We ran around like crazy (and put down a lot of extra money) to make this new plan work. F.F. to 1 month later-1 month until wedding. When I sit down with her she tells me that masks are no longer a rule because no one follows it once they start drinking. Sooo #1-she made it sounds like it was Hogan's law, when it was in fact THE COUNTRY CLUBS RULE & #2, once again, no call when there was a change.
#3-The small-time siding/heater company jumped through hoops for us and we felt terrible cancelling, so even though we didn't need them, we kept the heaters. F.F. to cocktail hour a groomsmen saw old people who were clearly cold trying to turn on the heaters...that were off. He asked Emily why and she said "They're broken." Knowing a company would not send 2 broken heaters he opened the bottom and flipped a switch and they were on, it took seconds. #1-she almost wasted extra money we spent, which we would not have spent in the first place if not for her. #2, instead of "I can't figure out it out" she either lied or made a ridiculous assumption that BOTH were broken (& when the company dropped them off they told me they SHOWED HER how to use them.)
These were the 3 things that still stick with me. This does not count small incidents like eye rolls to my bridal party and guests when they would ask very normal questions. Overall, Emily seems to despise her job and doesn't like to go out of her way to volunteer information. I completely understand it's a crazy pandemic, but this is your job.
Would I book here again? Yes, but knowing what I know now I would have been less passive and non-confrontational. We were so shocked by her unprofessionalism that I don't think we would have handled it the same way if we were expecting it. If you book with her, be assertive and ready to demand answers, because it's like pulling teeth to get information. And be ready for a major attitude.
OTHER THAN THAT(: The rest of the staff was WONDERFUL!!! Bartenders, waiters, everyone!!!