Pizza By Fire

We hired Pizza by Fire as 1 of 3 food trucks for our 110 guest wedding. They were flexible when we had to change our wedding date due to COVID. We had a Day of Coordinator who handled all the details the days leading up to the wedding, so I cannot speak to what other reviewers had left for comments about communication lacking. I always had my emails answered in a timely manner, so no complaints there! They went above and beyond. Our guest list decreased dramatically due to the Delta wave, and due to contractual obligations our final invoice reflected a previously agreed upon number (which is totally acceptable). I asked if there was a way to leave us with some leftover pizzas to make up for the 30+ people we paid for but didn’t attend, and they were so accommodating. Before they left they left a bunch of boxed up pizzas for our guests to enjoy late night. My only regret is I didn’t get to have any of the cocktail hour appetizers or get seconds on my pizza! Thanks Andrew!

Even though it was raining, the Pizza by Fire guys showed up with enthusiasm for our post-wedding brunch. Their bagels and breakfast pizzas were out of this world! Everyone raved about them and they really made the morning. I still dream of those wood-fired bagels. Professional and top notch on all accounts.

The food was phenomenal. They were communicative leading up to the wedding, on time to the event. However we thought the level of professionalism day of the event was lacking and customer service skills left something to be desired. We got the impression they wanted to just serve the food and be left alone to have their own personal conversations.

I’m not one that leaves a review let alone one poor in nature but after seeing the lack of transparency’s day inaccuracy I felt it necessary to say something in reference to a response to the previous review. First off the quality of the food provided is not a question at all, so long as you pick the style you know you will enjoy, I am confident saying you will be satisfied with the with your meal. As for the rest, I was very concerned when I received a call (45-60 minutes before our ceremony was suppose to begin) stating Andrew and his PBF staff were not there when he told they would be there 2-3 hours before, to set up and food prep. The fact that they were late would not have been nearly as big of an issue, if one of the many calls made to attempt to contact them had been answered. (Many calls from many people including groomsmen, bridesmaids, the coordinator, and both bride and groom). Being our wedding day most would understand the stress of not knowing how your ~100 guests are going to be fed because your caterer had not arrived. Being available at the day of, especially at that expense, is not an unreasonable request for any bride and groom both present or future. It may be our fault for not having a written time on the contract to hold them accountable but we figured they were taking notes on their end via phone 1-2 months in advance. However, it should be none of the other vendors had an issue arriving at the agreed upon time. As for the rude attitude insinuated it could have been the fact that they seemed stressed, possibly because of the later than expected arrival time. Standing right there when the request was made there was no rude or malice tone used, it was our wedding day, the happiest day of our life thus far. Possibly, asking twice was taken as rude when we asked to have the paper plates removed, since we provided glass plates. When it comes to the alleged comments made by other vendors I find it very unlikely due to our high satisfaction of their service and commitment to provide the best service possible. Not to mention each was separated from one another based off of our layout and stayed where their services were required. Leaving a review is meant to be an honest review of the bride and grooms experience and constructive criticism to assist PBF, or and vendor for that matter, since they provide such a delicious product, not to fire personal shots back because of a poor review. Again food was delicious but it was the communication is what was lacking.