About this vendor
Juniper Preserve is a wedding ceremony and reception venue in Bend, Oregon, that is surrounded by gorgeous views of the Cascade Mountains. This luxury wedding resort brings Central Oregon weddings to life, providing guests with a warm, relaxing atmosphere that’s suitable for ceremonies of any style from classic to modern. The staff at Juniper Preserve pride themselves on ensuring your wedding is one to treasure by paying attention to every detail, big or small.
Amenities + details
Ceremony Area
Dressing Room
Handicap Accessible
Indoor Event Space
Liability Insurance
On-Site Accommodations
Outdoor Event Space
Reception Area
Wireless Internet
Covered Outdoors Space
Ceremony Types
- Civil Union
- Commitment Ceremony
- Elopement
- Interfaith Ceremony
- Non-Religious Ceremony
- Religious Ceremony
Settings
- Ballroom
- Country Club
- Desert
- Garden
- Hotel
- Mountain
Venue Service Offerings
- Bar & Drinks
- Cakes & Desserts
- Destination Weddings
- Destination Wedding Packages
- Food & Catering
- Planning
Reviews
Your trust is our goal. Our community relies on honest reviews to help you make those big decisions with ease.
2
out of 5.04 reviews
Melody was absolutely amazing! She was prompt to respond and extremely proactive with this surprise proposal. She went above and beyond to make my now fiancé and I's day so very sp...
ecial by organizing transport, another location for pictures and restaurant accommodations, all of which were even a surprise to me! I would highly recommend working with Melody.
CONTACTING: Initially, contacting the right person was difficult. I did not know who I needed to talk to, but five people and three months later I was looped in with Melody.
I started planning for a surprise proposal, in February, that was going to take place during a family trip to Juniper Preserve in May. I had called and set up dinner reservations for Iris, a restaurant at the resort, and wanted to organize a small private space in or near the restaurant for the proposal itself. The first person I spoke to through their main contact line had transferred me to the events department. I called the events office multiple times with no answer and left a voicemail to which was responded to over a week later. I spoke to someone about my plan and they gave me the contact information for a food and drink manager who they believed was better equipped to accommodate this. I reached out to this person via phone and email; he was on vacation and I heard back from him about two weeks later. He then referred me back to events via email. Someone from events looped in another person. This person finally looped in Melody. Once Melody took over, it was nothing but great!
THE PROPOSAL: By this point I had already been able to discuss some of the private areas with other members of the events team. Most of the areas had a price tag, and I was on a budget. So, I planned on taking a walk into the Ghost Tree forrest, which was free. So that the proposal could be private, Melody arranged for some resort employees to be posted at each end of the trail that passes this area to nonchalantly block any other foot traffic (for a small fee that was minimal compared to the other areas). The plan was to show up early for the dinner reservation on "accident" and have the host/hostess tell us that the table was not quite ready and to feel free to take a walk until they text us - Melody organized this with the restaurant staff. I checked in the day of and asked Melody if there was going to be anyone on Spirit Island - a small, private island of a pond on the course near the restaurant - as it was a better location for pictures. I did not discuss this option with her in advance as I was initially quoted a hefty price for a minimum of four hours of a reservation. She stated that no one had reserved the island and asked if we wanted to just have the proposal there instead at no charge. My answer was an obvious yes as this was the ideal plan from the beginning if there hadn't been as high of a price tag. She made sure the chain was up until a few minutes before my fiancé and I planned on crossing the bridge, set up champagne on ice on the island, and surprised both my fiancé and myself (after we took some photos with family on the island) with a golf cart to chauffeur us to the cave entrances for more photos. Our family that was present went back to the restaurant and when we returned from taking pictures, we found out that Melody set us and the family up in a private room at the restaurant as well! She went above and beyond for my fiancé and I at no extra cost and we can not thank her enough!
My fiancé and I were very excited to find Pronghorn. They had the facilities to accommodate guests in one place so we could enjoy our wedding week with our family and friends. I’d ...
like to keep my review as succinct and fair as possible, so I’ll jump right in.
The positive: The venue is beautiful. We were looking forward to an island ceremony with a mountainous background and moving to the indoor/open air reception area. The hotel would accommodate all our guests, allow us to gather for days at the pool, play sports, etc. Holding one wedding per day gave us piece of mind that we wouldn’t be fighting another couple for space or staff. When the pandemic hit, they were able to postpone our wedding to the summer of 2021 without penalty, which was appreciated.
The negative: We had four wedding dates pulled from under our feet. Between the summers of 2020 and 2021 we would be deciding on a date, held for us, and then be told it was booked by another group. Throughout the process, we worked with seven different contacts at the venue, having to continually catch people up on our plans for the wedding date. There were consistent issues with hotel reservations; different rate quotes, wrong cards charged, reservations being moved without notice, and guests not being able to reach anyone to take a reservation. We reached our breaking point while working with the Director of Sales and Marketing and the complete lack of professionalism. Our emails went unanswered, we had to set up conference calls and reserve calendar time from our side, appointments weren’t held, flippant emails were fired off without any research, among other customer service concerns. In trying to reach the General Manager, Spencer Shaub, I phoned his office seven times but was never able to get past his assistant. He had no interest in speaking with us or working out our concerns. When employees at the Director and GM level have no interest in the customer experience, we were ready to walk away.
A final positive or two; Although we were put in contact with so many different coordinators at the venue, they were sweet and did their best. Additionally, Sarah Hanson (GMs Executive Assistant), was kind enough to return phone calls and attempt to get interest from the General Manager. I appreciated her work at a very difficult time.
If I chose to dig into the past 18 months, I could have written a multi-page negative review. In short, our experience left us exhausted by the process and dreading communication with the resort in any form. We wouldn’t want anyone’s experience to be ruined as ours was. I implore you to seek options elsewhere.
Do not even consider this venue for your wedding! We had to cancel due to COVID and restrictions on public gatherings. The original contract guest count was 100 and reduced to 6...
0, including servers and professionals--without any reduction in the minimum food and beverage amount.
The "Wedding Team" acknowledged the cancellation and now won't respond to request for refund--neither will the General Manager.
Don't be fooled into thinking this is a reputable resort--it is not. Perhaps they are going out of business is why they won't respond and are desperate? Their lack of professionalism and empathy is astounding.
The worst venue experience I have ever received. Let's just say we ended up using Force Majeure because COVID to get out of the most exhausting, time-consuming, disheartening exper...
ience with this venue. You had to hunt them down relentlessly to get anyone to respond to you. I'm talking about 4-5 people including my wedding planner calling almost every day to get a response. They convince you to pay more for a higher discount on a room block, but really they just make up whatever rate they want to offer you. We checked to see what regular guests were paying and it was $80 lower than the "discount rate" we were getting per night. When we told them we wanted to move forward with the 20% off they stopped responding then our rooms went up by $80 that same weekend and forced our hand. I was so tired of fighting them after months to honor their end of the bargain. Then they lied to us that we could have a wedding of our size during COVID to save their asses this year. They wrote a callus email saying how busy they were and why weren't a priority after we had asked for an updated contract for 2021. I mean we were the "enemy" for asking them to do their job. I don't understand why it takes a sales director 4 weeks to respond to me when your job is to get people to sign contracts! Pronghorn is an expense venue and we were willing to pay a premium for top-notch service. It was the complete opposite! They asked us for a higher second deposit when she really just wasn't reading our contract. I asked them to put in writing what the policies were for COVID and if you read our contract half of those statements were false. Like how we wouldn't be able to get our initial deposit back even with a pandemic. That is not true when they explicitly call out disease in the "Force Majeure" section. There were too many instances of them making false statements to us that would lead to them having more money. I didn't want to be on guard and worried about what I was going to experience on my big day. And I really do not appreciate anyone trying to trick me out of my own money. I'm extremely saddened that I even have to write this review, but I wanted to make sure no one else when through what I went through. The staff at Pronghorn that we interacted with was extremely unprofessional and is extremely saddening because that was THE VENUE. And they forced us into a situation where we had to leave.
Contact
65600 Pronghorn Club Drive, Bend, OR
Juniper Preserve