Rockin' TJ Montana Weddings & Special Events

My husband and I decided to have a destination wedding in Bozeman, MT and chose Rockin’ TJ Ranch as our venue. The venue itself is very nice and we loved that a creek went through the property. Throughout the year of planning we had a difficult time getting ahold of the venue. We found that emailing is the best way to communicate with them and they would respond within a week for the most part. Teresa, the owner, had set up our one month final consultation to go over the final head count and all of the other little details. The day of our appointment she never called us. We tried calling her but she did not answer. The next day she rescheduled the meeting and called us 45 minutes after our scheduled time. When we received our final invoice there was a charge for 85 guests for food when we were only having 60 guests. I had told Teresa multiple times we were only having 60 guests but she kept insisting anything we over paid she would pay us back. I did not see the need to over pay so I talked to the bookkeeper and she had the invoice changed to 60 guests. Two days before our wedding, I reconfirmed with Teresa that she would still be able to pick up our cutting cake and cupcakes from the bakery the next day and she responded she would. The night before our wedding, I received a call from the owner of the bakery and said our cutting cake and cupcakes were never picked up. He was closing in twenty minutes and was closed on our wedding day. He stated he could not get a hold of our venue. Thankfully the owner of the bakery was able to drive our cutting cake and cupcakes to the venue and a groundskeeper let him in. On our wedding day, the day of concierge told me the shuttle arrived but we did not order a shuttle. Teresa charged us a day of cancelation fee for the shuttle even though I stated from the beginning that we did not want a shuttle. I have attached screenshots with dates stating we did not want a shuttle. In one email from Teresa, dated 7/17, she even put “Cancel Classic shuttle” because she ordered it even when we told her not to. In the letter I received in the mail it stated “did not cancel until 4 days prior to event”, our wedding was 8/14. I have been trying to get a hold of Teresa but she has yet to respond. I have only been able to get ahold of the bookkeeper who said she told Teresa about it and she would be in contact with me. It has been 3 months of waiting for a response to figure out the shuttle issue. On our wedding day, Teresa was also very set on us having a head table even though we expressed that we wanted a sweetheart table. After asking multiple times she finally took the head table down. We would never recommend this venue to another couple.