We used Rosa's for our 10/25 wedding in Gatlinburg and it is the only thing I regret about my wedding day. I do want to say the servers were amazing - I didn't catch any names but ...they were so sweet and on top of it. There was a girl with curly hair who was so kind and brought me things all night during dinner without needing to ask and she was wonderful. I'm certain they only did was directed of them by the instructions they were given prior to arriving so I do not fault them for anything personally.
The catering itself was not good. First, it is not made clear anywhere on the website that for the pasta bar they mix tortellini and bowtie pasta together instead of having an option of either/or. We found this out a couple weeks prior to the wedding when it was too late to change caterers, and they acted like we were in the wrong for thinking that was strange. I chose the pasta bar because it seemed the best option for dietary concerns, so to mix an allergen with a non-allergen and make no mention of it anywhere seems odd to me.
We went with it anyway, but the pasta all ended up overcooked and gummy so it was a mistake after all. I checked the time stamps of our photos and we started dinner on time so I know it was not gummy from sitting due to a delay. The garlic bread was hard as a rock, and the chicken appeared to be boiled chicken that was seasoned with salt and pepper; maybe something you'd give to a dog with an upset tummy. I will say the bruschetta was delicious but that's it.
I confirmed beforehand we would be able to take leftovers and I was assured that we would get to take anything leftover and they would package it up for us - great! The day of, my dad asked about packing up the cheese cubes from the appetizers and was told that we are not able to take apps with us and they go back with Rosa's. I don't know if they are reusing old cheese or what but if we were not able to take them with us, despite paying for it, that should be communicated when I asked about leftovers on the phone prior to the wedding.
Finally, my biggest, most heartbreaking complaint, is that my wedding cake was cut and served despite verbal instructions that there was to be no cake cutting. Our cake was very expensive, and I intended to bring it home with me. We had cupcakes for guests, but right after our cake cutting we were rushed out for photos and unbeknownst to me my cake was cut and served. I do have the top tier saved, but the whole thing was supposed to come home. Evidently there was "no note" to not cut the cake, and that the venue told them to cut it - I am certain I stated verbally that it was not to be cut so if there was "no note" it is because they neglected to write it down and it should have been confirmed with me. Now no matter what I will never get my wedding cake back even if I am somehow able to be compensated financially for the loss.
My mom paid for the catering, so she did email Rosa's to address these concerns a few days ago, but the only response she received was "We're sorry you were disappointed, there was no note to not cut the cake."
There are so many good reviews for this company that I am shocked this was our experience, but I'm so disappointed with nearly every aspect of the service we received aside from the wonderful and attentive staff who were present, especially the response my mom received when she tried to address things later. It feels like they were happy to take our money and not worry about anything else.