Royale Orleans

leshoot if there is a technical issue. They always have a backup plan in case of an emergency. That's why we have these guys...they know what they are doing!!! Since we are a venue that serves the food buffet style, we always want to make sure we have plenty of food for our guests. We offer many items on our menu. In preparing for our buffet dinners, we have percentages that we use to figure proportions of each item on the menu. The southern baked chicken (which is the item in question) is the most difficult one to figure because we never know how many people will choose white meat over dark meat. 99% of the time, we get it right but there is that one party where people will throw the proportions off by choosing mostly one kind of meat over the other. Such was the case with your event. When we realized that we were going to be low on white meat, we made chicken cordon bleu (an upgraded and more expensive entrée) to supplement the wings and thighs that were still available to choose. We never ran out of the southern baked chicken because there were still thighs and legs available, nor any of the other items on the buffet. We wanted to make sure your guests could come back to the buffet for second servings of any of the items on the buffet, including white meat chicken. Thank you again for taking the time to write such a nice review. We appreciate your business and look forward to serving you again in the future! Best wishes!

your only complaint. You added more objections in your quest to discredit my DJ & our company in your Knot review. You are correct: Royale Orleans is the perfect place to have a reception. We have served over 7,000 receptions & have learned a lot from watching others make planning mistakes. We believe it’s our duty to explain why our policies work better. By finalizing with clients 1 week prior to their event, it relieves the planning stress, as so many things can change during the planning process. Of course we want to hear from our customers during the planning process. They can call/come see us anytime. We offer 2 food tastings a year so our customers can ask questions & view all our services. We email a follow up evaluation to all who attend to encourage feedback to help improve our service. You attended 10-28-15 but no evaluation was completed by you with suggestions or concerns about the way we conduct our events. Bundling of services is appealing to many; but, our customers can bring in their own bands, baker, or decor/florist. We started our own DJ service 13 years ago to better serve our customers. Our DJ’s are auditioned and trained by us to be flexible for your guests’ requests, while making sure your requests are being met. In truth, our DJ texted you at 6am & asked you to call him when you were free. You chose to call him back immediately. It is our policy that the DJ’s call the customer Mon, Tues, or Wed prior to their event. We agree he should have contacted you sooner. We did our best to accommodate your itinerary, even though it is very different than how we successfully conduct events. Our itinerary starts with the wedding couple welcoming & thanking their guests. We think your “Thank You” is important. You chose not to. During finalization, you asked that toasts be done after dinner & Holly explained how that doesn’t work. The only time you have your guests’ undivided attention is after “welcome” & before dinner is served because the toastmasters put a lot of effort into toasts & we want everyone to hear them. However, we abided by your request. You also requested that only your mother/stepfather speak before dinner, & no one else. When sorority sisters wanted to sing, our DJ lightheartedly asked for your "OK", since it was not on your itinerary. He did not argue with any member of the bride’s family. In a conversation on 8-24-17 with me, the owner, I did not think “you were making up” that the DJ didn’t contact you until 6am on Friday. It was a fact. However, also factual is that your event WAS a success. Many of your guests, including your uncle & wedding party members spoke to our DJ & staff & complimented us on our service. Your guests did eat, drink, dance & have a great time. Also factual: your husband asked our DJ to play more 80’s music, because you wanted it. Our DJ said he would be happy to do anything that you wanted, although he was following the play list that you supplied him. So, I did not feel obligated to refund the DJ cost, as you requested. As to your remark about “our standard cookie-cutter wedding,” nothing could be farther from the truth. We pride ourselves in making everyone’s events suited to their own tastes, & your event was no exception.