Not the best experience, and bad customer service for how much they charge. They seem to only care about making money and don't care about you as a customer AT ALL. They try to daz...zle you during the tour, and then everything changes once they hooked you with the contract.
After booking them, they were VERY slow to respond, which really irked me for how outrageously expensive they were. I expected great customer service since they charge $10k and absolutely nothing is included in that cost. Like that's fine if that's your fee, but you better have great customer service with that price tag.
On top of being very slow to respond to time sensitive questions, (and not very friendly when they would respond), they also REFUSED to let us into the venue before 11am on the wedding day, when our hair and makeup and very tight photography schedule needed to start at 10am. We tried to negotiate and asked for 10:30, but they refused, which COMPLETELY screwed our schedule for the day. Believe it or not, 30 minutes is a lot when it comes to a tight timeline and because of this, there were a lot of photos we weren't able to capture since we were so rushed. My planner even begged them to let us in 15 minute early so at least the hair and makeup team could start setting up, but they would't budge, which I thought was absolutely ridiculous. I understand that it's in our contract that we only have the venue for 12 hours (we ended at 11pm) but my God, I think you could swing to let us in 30 mins early when we're paying an arm and leg to rent the space.
This is a small thing, but they required us to purchase their alcohol for our "getting ready" suites. That's totally fine, but it was very overpriced and was crap quality. They charged me $100 for a "fresh mimosa bar" so I expected it to be set up in a nice presentation when we got there. Nope. It was nowhere to be found and when I asked where it was she said "in the mini fridge." I open it up to find mismatched bottles of champagne and individual plastic bottles of Minute Maid orange juice... $100 for MINUTE MAID orange juice! Are you kidding?? At that price, I expected fresh squeezed or higher quality juice, or at the very least thought they'd pour it into some pretty pitchers or something. Again... just poor customer service and very over priced.
I will say, the only great experience we had was with the bar staff. They were awesome, nice, quick to respond, and created wonderful custom cocktails for us. Other than that, I would not book this place if I could do it over again.