Santos, you let me down. The limousine process was the LEAST favorite part of wedding planning. I felt like I was buying a car. Pricing with these vendors isn’t transparent and the vehicle you’re getting for the day tends to be vague. I went to... Santos and let the owner I know I didn’t have good experiences with other limousine drivers. I said I needed complete transparency and for everything I’m receiving to be documented in the contract. The owner said he understood and I wouldn’t have an issue. Being that my wedding was a few months away and I was tired of the limousine dealers being such swindlers, I booked Santos. I just needed to get this part of the wedding planning over with. I told him I wanted gratuity and everything included in the total so I wouldn't have to worry about carrying cash on me. He ensured me gratuity was included in the price he quoted-which made sense since I had already received many quotes. It was on par with other quotes with gratuity included. I asked if the radio and AC in the older cars works. I asked him to include that in the contract. The owner disregarded my request which I came to realize was because the radio doesn’t work and due to the age of the brides car, the AC is weaker. In the end the radio not working and power of the AC was good enough. The one star? Well, we rented a 22p party bus and Bentley. A week before the receptionist called me and told me gratuity isn’t included. She seemed very tired and annoyed when I told her that it’s in my contract that I paid for it. I asked to speak to the owner. He ensured me gratuity is included as stated in my contract and he’d let the drivers know in the morning. Flash forward to the day of the wedding. The driver of the Bentley was professional and worked hard to take care of me. At one point I was walking up the stairs to the church and needed more help due to my cumbersome dress,veil, etc and the party bus driver stood there and watched me struggle. He couldn't be bothered helping me at all! I heard my parents in law asked for something on the party bus and he acted like he didn’t know how to do it. Needless to say, I wasn’t thrilled with him. Well, we get back to the venue about 20 mins earlier than I had on my contract and the party bus driver came over to me (bride) and demanded a tip! He did it in front of my photographers and other employees from the venue. I said it was included in my contract and I even spoke with the owner to confirm that. He said that’s not true and they aren’t getting a tip if I don’t give them more money. At this point I was annoyed because he didn’t help me at all and now was shaking me down in front of a group of people for a tip! Santos, this was shameful! I called to speak to the owner about this experience and he made me email him the contract again to confirm the gratuity was included. My husband and I spent about an hour convincing him of the awful experience we had. At the end we were just annoyed and hung up. Take your business elsewhere. As a bride, this is not something you should be stressing on YOUR day.