Sara Grace Co.

My biggest mistake was listening to her. It came in several months later quite a bit smaller than the sample dress. After being told I “might be bloated”, I put on the sample dress to show them that it STILL fit perfectly. They said this was a designer error and the correct size would be in the next week. The new dress was still a bit snug when the sample dress was not, and the custom hemming I paid for was up to my ankles. I was told that the sample dress was likely stretched out. The owner originally told me she would give me $100 off for the sample dress. After expressing my discontent, she offered 20% off the sample dress, which ended up being about $300 off. She also made sure to inform me that she is a lawyer and she’s “taking a big loss on this”. She wrote up an offer for the sample dress , which still included a delivery fee. I told them I wasn’t thrilled about only getting 20% off for a sample dress that has been “stretched out”, but would feel better if it was cleaned and the delivery fee was taken off. (The sample dress didn’t need to be delivered anywhere???). They told me the owner “wasn’t too keen” on getting the dress cleaned because “it had not been worn by that many people”, but she ultimately agreed. Because they were acting like I was crazy for wanting it cleaned, I informed them that I would like to see a receipt showing that it was actually cleaned before i paid the remainder of the balance. I received a call a few days later (4 months before my wedding) that said I am making too many demands and being too rude and she will not be giving me the sample dress. She did give me my deposit back, which I thought would have been an argument. Ultimately, all of this could have been avoided if they had sized me in the first place. I was naive in trusting their judgement. This was 100% their fault & instead of taking accountability for their mistakes, they left me walking away empty handed 6 months after I ordered this dress. This place is extraordinarily rude & unprofessional. This is your wedding!! Please go to a shop that won’t mess up your WEDDING DRESS of all things!

Customer service was pretty good depending on the day. However, the seamstress (Kay) who works through them is fantastic! She altered my dress and always wanted to make sure that everything was taken care of before moving on. She has great insight but wanted to make sure it was my choice. I am very glad I chose our dresses there!

e to the workers for me to try on my dress.

enough!