Sarah O. Jewelry

w key things in mind and then left it up to the “professionals” to come up with a design. I wanted a ring that was stackable, as most do these days, and what they designed for him is not. They did not convey that it would be difficult to stack anything with this ring, or that platinum dulls within a month and is expensive to polish, and that it is a soft metal so it can’t be a thin, delicate band like I would have liked. They also did not mention that real diamonds would be the same price as moissanite when in such a small size for the side (which you can barely see given the prongs are so big). The “custom” design took weeks which is odd since the setting is the same as another ring in their store… not much custom about that besides my center stone being a gemstone. I’m not sure why it took so long to come up with a sketch if nothing new was needed? On top of that, the wedding band they made to go with it was also not quality checked before giving it to us and was not symmetrical so I had to give that back when getting the rings resized. They had the ring for over a month, then when I went in to discuss my issues with my engagement ring, told me they called my fiancé to say the band was remade but not made in the right size! They then had to send it off AGAIN to be resized. Weirdest thing, my fiancé had no call from them… Then, when I spoke to the manager about my engagement ring not fitting my list of must haves, she vaguely told me we would “figure it out” and that I had to come back with my fiancé. She told us for another large sum of money we could have it reset and was not sympathetic. Saying since he signed off on it, it was our problem and not theirs, though like I said, he was not advised on how it didn’t check off all the boxes on my list. It felt like she just wanted us to leave. Which is not unlike how it usually feels walking in there… not many friendly faces. She told us she’d give us a minute to think about it and then disappeared for 10 minutes. Once we tracked her down we told her we would be going to jewelfire instead where they have actual jewelers who are knowledgeable about these things and happy to see us when we walk in. Not to mention way better quality. We have been waiting for the customer service team to reach out to us, but they must be busy talking to other unhappy customers… I’m so saddened that what was supposed to be my most prized possession is now needing to be completely redone and they don’t even seem to care. If only they listened and actually advised my fiancé in the first place… or had a better solution when I was in tears about not liking my ring. Needless to say, we will not be back.

ouble and even though we did things over FaceTime and email I feel like I got just as good of an experience as I would have had I walked in the door! I wouldn't hesitate to do it all again, and would 100% use them again in the future.

ut my husband told me afterward about how amazing the staff at Sarah O was. I am so thankful for them and their help with designing the ring. It is the perfect ring and so special to me.

ative fit. We went to Hannah at Sarah O's a bit frustrated in the process, but all of our frustrations were quickly eliminated and she made the engagement process FUN again! We went back and forth on design elements settling on the most perfect hexagon three stone beauty! I am so happy with the ring and with the shop. Would 100% recommend, and have had 2 friends get engaged with Sarah O' rings since!

through each step of the process in a way that made us feel very comfortable. She was accommodating and flexible with tight time frames, and responsive via email correspondence. The rings turned out gorgeous; they are the exact vision we went in with and expressed to Beth. We highly recommend working with Sarah O., particularly for custom designed jewelry!

hassle. I received my beautiful custom engagement ring a few weeks later and have received nothing but compliments. I am grateful for everyone at Sarah O for making this process incredibly simple and worthwhile. I will forever cherish my unique ring.

on Sarah O's stunning creation and I'm so grateful to have worked with them throughout this process. As an LGBT couple, we were also impressed with how warm and friendly all of the staff was -- as well as the sheer amount of other LGBT customers we would see in the store when we stopped by. We truly appreciate the acceptance of everyone there!

rebuild my engagement ring to incorporate some of her stones. I was reluctant to trust anyone with such special pieces, but the process with Caitlin at Sarah O was reassuring and easy. It was so fun to get the design just right and I couldn’t love the outcome more.

was beautiful, I couldn’t recommend them any more! And best yet, I catch my trophy fiancée checking out her ring all the time!

ncorporated changes only 1-2 days later. This made the process of designing a custom, one-of-a-kind engagement ring very simple. The engagement ring came out exactly how I wanted it and my fiancee could not be more excited about her ring. Overall, I highly recommend Sarah O. to any other soon-to-be-groom because of the staff's prompt service, friendliness, and ability to make ring shopping an enjoyable experience as a whole.

ed to friends!

erfect sapphire for my engagement ring. I needed the ring rushed, and that was no problem. Caitlin has continued to be in touch with me to make sure sizing is perfect for me. Amazing staff and customer service.

compliments all the time. Caitlin was so easy and wonderful to work with. We never felt like she was "selling" to us, but that we simply got to benefit from her expertise and then walk away with what we wanted (even better than we hoped for!) at a very fair price. Thank you!

Sarah O and especially Caitlin for any future Jewelry needs!

amonds sold me on buying from them. We’ll be back to shop for wedding bands. Highly recommend!

more local for my wedding band. We stopped by Sarah O and found the perfect match. We choose a thin rose gold open band with six small diamonds. It is so gorgeous and I get compliments all the time on how unique and elegant it is. When I tell people it's from Sarah O they get really excited. The three things I loved most about this store are the extremely knowledgeable and talented female staff, the gorgeous and unique designs, and their salesmanship. A few of the jewelers were visited were a little pushy about how quickly we would need to order something. The ladies at Sarah O simply showed us what we were interested in, gave us the details, and let us contact them. Very classy. If I ever have another formal jewelry occasion, I will be visiting again!

e cases. The dainty white gold ring had a small, secure diamond and seemed super durable – perfect for an active, no-frills gal like myself. I loved the band’s hammered matte finish as well. We purchased that ring and later worked with Allisyn again to create a custom wedding band to fit with particular shape of the engagement ring. We went with a simple hammered matte band in gold, and the rings’ different metals look so beautiful together. I am not a huge jewelry wearer, but I am totally enamored of my two rings and truly love wearing them. Additionally, about six months after purchasing the engagement ring, the diamond fell out and we couldn’t find it anywhere. The Sarah O staff was so understanding and accommodating – the stone was replaced for free, the band was slightly altered to make it more secure, and I’m pretty sure the replacement diamond was more sparkly than the original! Thank you to Allisyn and everyone at Sarah O!

ait to get our wedding bands here along with other pieces of jewelry in the future!

elpful, knowledgeable, and understood the style we were looking for with our wedding bands. I would recommend them to anyone looking for unique wedding jewelry and for any guy who wants to make a custom engagement ring but doesn't know where to start. I get compliments on mine all the time!

s a little big in the winter, they offered to size it down for him at just the cost of shipping. They also clean my rings whenever we are in the store. Wonderful customer service and a great selection.

mosphere is very welcoming and laid-back, but extremely professional. We knew very little about men's wedding bands, metals, finishes, etc but the staff was extremely helpful. I made an appointment with a designer for the custom jewelry. It was so much fun working with them choosing the design and the stones that matched my wedding colors. Their design work is fabulous and their prices are reasonable. We received all of our pieces within a few weeks. My sister and our mothers were so excited about their jewelry- they won't stop talking about how much they love it. What a great keepsake from the wedding. I can't say enough about their high-quality work and how great they made us feel. We are definitely customers for life!