The day of coordinator on staff was terrible- months after our wedding we still have guests remembering how Jessica treated them or that they witnessed her treating us. Believe me that is not how I dreamed my wedding would be remembered.
This... job has high turnover (3 people had the job in the year we were planning) so I hope if you book here you will have someone new by your wedding. It is especially unfortunate because the location is stunning and bar tenders make the best cocktails you've ever tried.
But some fair warnings: Jessica tried to renegotiate our catering contract to include linens that the center couldn't provide and had misinformed us they would. She called our caterer and asked him to bring linens. That change would have been charged to us at about $20 per linen creating an expensive extra charge without my knowledge or approval weeks before our wedding. Obviously our caterer checked with me before altering our contract, and I was able to purchase linens for cheaper than the rental price but I was shocked at how that was handled.
She refused to follow through on items the prior coordinators agreed to handle like assisting with the use of sound the sound system, cordless mic and cocktail music. When we booked we were told "it's a theater our sound systems are top notch" but unfortunately we wouldn't know. Thankfully our dj was flexible and accommodating in these changes just days before the event- they even brought an extra sound system free of charge in order to have music in the separate cocktail hour space.
Finally she never left her office on our wedding day or helped when asked. This forced our party to have to put out the dessert instead of enjoying the cocktail hour, our mothers facilitating the final touches of our dining room, and our other vendors to hunt down other staff members with questions or help.
My groom did see her when she informed him he needed to start cleaning up the room an hour before the end of our wedding.... great first impression for the evening right?
All around this venue is costly considering it merely provides the space, bar staff, and coordinator- no decor, linens, catering, alcohol, tips, etc. When you pay for that service you should be able to count on their help. If I could do it over I would have hired someone else to coordinate our day so there was consistency and much less heartache.