We hired Sheila Burki Designs to decorate for our reception. Lets start from the very beginning:
When we first initiated contact with Sheila Burki, response from them was extremely slow. We felt as if we were more of a burden to them than anyt...hing else. And despite the negative feedback we received from friends of ours as well as the owner of the hall where we had our reception about Sheila Burki, we still decided to move forward with them. When we finally explained to them what we wanted and did not want through emails and picture exchanges, we finally received our quote.
Fast forward to reception day. Sheila Burki told us they needed 5 hours to set-up the decorations. They were given access to the hall by 12 PM on the day of the reception. They did not show up until after 1:00 PM. When my wife and I arrived at the hall at 5:00 PM for family pictures, the decorations were not complete. There were two side chairs missing (when we asked their employee where the chairs were he looked so confused and had to call Bilal to find out what we were talking about, they finally brought it to us by 6:00 PM after guests already started walking in), there was candles everywhere when we specifically asked for no candles, the stage was dirty (clearly from the decorators setting up, but they didn't bother to clean it after they were done), the glass stands along the isle had filthy sticky spots all over them and the biggest thing was that our stage decoration looked different from what we wanted. Their excuse was that the stage was too small to fit what we wanted. Sheila Burki has worked at the hall before so they clearly knew the size. If they felt that the decorations we had requested would not be a good fit, they should've notified us right away but they decided to their own thing.
When we contacted Sheila Burki after the reception to point out our disappointment with their service they ignored our email. When I sent them another email threatening to leave negative reviews, they responded back within an hour. Their response was, for a lack of a better word, pathetic. They blamed their shortcomings on on everyone else but themselves. They did not accept blame at all for anything. I responded to their email and responded to every excuse they made for the issues we had. They have yet to respond to that email.
I would suggest anyone thinking of hiring Sheila Burki to strongly reconsider. They are arrogant and unprofessional. Might as well spend your money elsewhere.