Shelby Gardens Banquets & Events

Accordingly, we are sorry you did not have the desired experience and would like the opportunity to address your review. 1. “…our reception in the Medi. room. I liked that one the best, it seemed to be the most modern.” a. The Mediterranean Ballroom was the first one we remodeled in 2014. 2. “They do nickel and dime you over everything- getting and additional table the day off out of the hall with a linen cost $30,” a. The only items you were charged extra for were the Potatoes Anna and the table & linen you added on the day of your event. i. Regarding the table & linen: When you add items a la cart, you will pay more than the items in a package. This is standard across all industries. You removed one of our hallway tables and “added” it to your room without asking. When you then asked us to cover it with a linen, you were told the price to add the table and linen – you agreed to it. You did have the option at your “Final Details” meeting to add tables and you chose not to. ii. The Potatoes Anna: “potato anna changed from the tasting to the booking.” 1. Our price to upgrade in your package to Potatoes Anna was $3.15 for the entirety of 2024. At your Final Details meeting on November 30 you insisted “someone” at the Food Tasting event on March 23rd told you it was only $1.00. Rachel took it upon herself to compromise with you and only charged $2.15. iii. You also took some of our (Shelby Gardens) Christmas decorations out of our lobby and used them as decorations in your room without asking or even telling us. We did not charge you for this. 3. “we practically had to beg for 2 pieces of saran wrap for our dessert tray.” a. The office lady that was asked for the saran wrap went immediately to the kitchen when asked, and provided the saran wrap to the person who asked for it as requested. There was no hesitation on her part. FYI – we are not responsible for your desserts including what you wrap it in. 4. “They save money by not heating the place- the bathrooms were freezing the day of the wedding” a. Your event room was well heated. In fact, as the temperature outside was in the low to mid 30’s that evening, when your guests were dancing, we had to turn on our air conditioners to cool down the room. b. The upper level, front bathrooms are on an outside wall. In the ladies' room we have a small extra heater that, when needed, is turned on to help heat that room. If it was not on that evening, yet it was needed, we do apologize if anyone was uncomfortable. It was not brought to our attention that evening or we would certainly have addressed it. 5. “…they ran out of food, and didn't replace it.” a. As with all buffets, as the pans ran down, more was brought out. Only one pan ran out but was replaced – see 5.b. b. “platinum package, which comes with a better meat, they ran out and replaced it with a cheaper meat” i. This was our mistake. The original meat did run out and was replaced with another option from the same menu. I spoke to the Father of the Groom at the time (he was at the buffet getting seconds when this occurred) and he said it was “fine – it’s all good”. I believed at that time all was ok. 1. Father of the Groom - Remarkable woodworking talent! ii. We have subsequently removed that item from our “buffet” service as it is hard to anticipate the popularity of it. 6. “The bartender seemed kind of confused on what she was doing” a. The bartender you had is one of the best. Her confusion came in at the beginning when you brought in several mixing items (approved by our management) – we do not usually allow this. Once that was straightened out, she was fine. We have used her dozens of times and have never had any complaints regarding her service. 7. “It'd be a great place for a work party, but not a wedding” a. We hold over 100 wedding receptions per year. As our > 4-star average would indicate, we typically do a stellar job. I find it disheartening that, instead of contacting management to come to an understanding and equitable conclusion, you found it necessary to attack us and attempt to hurt our business. Had you contacted me, I would most likely have waived the $30.00 and turned on the heater in the bathroom. Regarding the meat issue, I would have made some sort of financial consideration. As we still would like to help you remember your wedding reception in a better light, I am offering you $200.00 or 10% off (pre-tax total) your next event with us, should you choose to give us another chance.