Shimmer & Stain

Courtnee does beautiful work, there is no question about that. However, I would never recommend working with Shimmer and Stain purely because of the horrific way they treat their customers. She's so mean! As somebody with a tenured career in sales, I'm super cognizant of the way to respectfully treat a client. The Shimmer and Stain team consistently left me (the bride) off of email threads, and subsequently would reply in a defensive manner when I'd follow up on pending tasks or items. Courtnee was cold, and would push back on all creative suggestions made by me (the paying customer). Working with her was a constant battle, which is such a shame. I had to ask for mock ups. I had to ask for samples. Nothing about working with Courtnee or Diane was simple or seamless and I had to do a LOT of leg work on my own. Towards the end of our journey together, I would mentally prepare myself for them to tell me "no" whenever I asked a question. Being a bride comes with plenty of stress and financial responsibility. Working with a vendor like Shimmer and Stain only amplifies that stress. My recommendation to the Shimmer team is to onboard someone who is better with clients. Let the designer design, as clearly that's where her strengths lie. They should onboard an SPOC who is pleasant to work with and can provide positive support when a customer is going through the planning process. Manners matter, I hope that the team treats other brides (and their families) better than they treated me, and mine. Delivery was another nightmare. A pickup date was never discussed for my items and the Shinmer team proceeded to tell me that my honeymoon was “too long” after my wedding. I guess celebrating my marriage with a 2 week trip was a major I convenience to the Shimmer team. Never again.

When first meeting with our wedding planner, Hannah, the first thing I said was part of our wedding vision was a beautiful Jam Wall installation that I had seen on Park Winters Instagram profile, and reposted by the Knot. I quickly learned that this stunning, conversation piece installation was created by Courtnee at Shimmer and Stain! We booked her immediately! Courtnee oversaw so many elements of our wedding, including signage for our petal bar, audio guestbook, and bar, stunning name placards and table numbers, and of course, the pièce de résistance, the jam wall! By far the number one thing our guests talked about following the wedding was the jam wall! Not only was the jam delish, but people thoroughly enjoyed looking for their name on the wall. It was a stunning focal and gathering point in our cocktail hour that naturally allowed people to gravitate to it. Thank you Courtnee and Shimmer and Stain for making our wedding so beautiful!

Terrible company to do business with. Found some stunning table numbers a client of mine was in love with so I found out they came from this company and reached out and asked for them to recreate them. They gave me a price that was high but for the quality I had seen it would be worth it. When the order got to me. More than half were broken. They used cheap wood instead of quality wood or metal to make the stands. It was glued together. Some were missing the numbers on the actual acrylic piece. Some were missing spray paint that they used. They charged be 700.00 for table numbers that are shameful and terrible quality. Agreed to give me a refund and now for months will not answer my calls or emails. Luckily I've recorded this whole process and will be following through with legal to get my money back as well as reporting them! Save your money and find someone else.... so sad.

Shimmer and Stain was great to work with. In particular, they created a GORGEOUS and GIGANTIC bookshelf seating chart for us that no one could stop talking about. It was magnificent. Highly recommend working with them if you want unique pieces created specifically for you and your particular wedding nuances.