So, I am a reasonable, honest person, and I have no desire to take anything in the customer service world personally. I've been in the service industry for 10 years--I can take a lot before feeling slighted. And, I would like to make a disclaim...er that I have nothing bad to say about my stylist, Gabriela, who was very helpful, insightful and attentive. However, I made my appointment weeks in advance and we drove up from Corpus Christi. I read it was a good idea, so I had emailed photos of the dresses I had in mind, so the salon would have a leg up on being prepared for my appt. Upon walking in, we were greeted un-enthusiastically, and it seemed like the girls at reception were totally unaware of my appointment, and had not expected me. We made our introductions, and one girl told us we could look around, if we wanted, or she could grab some dresses for me. I explained I had emailed my inspiration photos and they still looked lost. They finally figured out that Gabriela was the one who got my pictures and who would be helping me. It wasn't the worst experience, but it was off-putting and made me readjust my expectations for dress shopping. Luckily, I had a second appointment that afternoon, and I found my dress!