Suits Unlimited

Really poorly organized folks in this store. Our wedding was June and my husband went in January to have his measurements taken, thinking that we were staying on top of our attire for our wedding day. Not once did anyone tell him he should come back closer to the wedding or that it was too early to measure. My husband picked one of their higher tiered suits for himself and our groomsmen and we chose to have our ring bearer in the same suit as him with matte black shoes. Fast forward to our wedding week, our wedding was on a Friday. On Tuesday, they called my husband to tell him that they were mistaken and that they did not have the correct shoes for our ring bearer; they had patent black shoes for him not the matte black shoes. Not the biggest deal in the world, but both of us felt frustrated that they called just days before the wedding with little time to make an alternate plan to get the look we envisioned. The fact that they waited until the week of the wedding to make the call felt very unprofessional and inconsiderate. On top of that, my husband went in on Wednesday to pick up his suit from them. When he arrived his suit was VERY large on him. In addition, they also did not have the correct pants for one of our groomsmen who went with him that Wednesday to pick up their suits. The person who helped to fit him agreed that it was too big so they rush/overnight ordered him a smaller size and our groomsman's pants to get here the next day. Thursday morning, they called my husband to tell him that his suit that they overnighted was stuck on a truck in Texas due to weather and would not be here until 12pm on the day of our wedding. Obviously that would not work so my husband went to their store to be fitted for a backup suit. While they were accommodating with this, it would not have had to happen if they were on top of their business. The morning of our wedding, they did bring the suit to our house where the guys were getting ready. The suit was STILL too big for my husband and he ended up having to mix and match pieces from both suits to make it work for him. While he still looked great - for the price of the suits, we expected him to have the look that we envisioned without hiccups and it was quite the disappointment that we were left scrambling to make something else work and again it felt incredibly unprofessional and inconsiderate that due to their lack of attention, this stress fell onto the groom on the wedding day. When we went to turn the suit back in we expressed our frustrations and were assured that the top supervisor would be in touch to have a conversation with us. That was the Sunday after our wedding and it's now going to be going on 3 weeks that we have still not heard from them to even discuss the experience. My recommendation - take your hard earned dollars elsewhere. Especially on a day where there are so many moving parts that if one is off it can affect so much of the rest of the day. Again, it's not that the whole day was ruined because of this, but it all felt so unavoidable in the first place.