Very surprised this place has a rating of 4.8. I was hesitant to write a review, but I'm hoping my experience will help other brides.I left this appointment feeling very disappointed. I arrived with my MOH and friend, and was not greeted or i...ntroduced to anyone. The sales representative, did not ask my name or introduce herself to me or my family, until I had asked - and later found out she was the owner. The entire appointment I felt rushed and unimportant. Once I shared that I wanted to narrow down some ideas and come back with my mom, who is sick, I felt even more brushed aside. There was no conversation to personalize the appointment, no connection, and I was trying on dresses that I don't even think were memorable. I wasn't given a chance to even look at the dresses prior to coming out and show my family. I was rushed the whole time and incredibly overwhelmed. The owner was more concerned with where I was going next, and insisting that her shop is "better." About halfway through the appointment, I was told I had to switch fitting rooms, because "another bride had a larger group and brought her mother." While it was hard to not have my mom there already, I felt worse after that comment. The owner picked up my things and put them in the other room, almost loosing my jewelry that she tossed aside. Towards the end of the appointment, I think she tried to redeem herself and the experience saying I should come back after my next appointment. I left feeling very disappointed and sad, as I was sure I would find a dress here. I would not recommend this place, they don't seem to have an understanding of customer service or making a bride feel special.