Upon walking up to the door at Iron Lake Country Club, a blonde haired woman by the name of Deb Evans opened the door. Greetings were exchanged by her, and by myself and mother who was with me. Because it was a bit chilly and she was holding th...e door with arm outstretched, I felt it was best to quickly walk in, resulting in not shaking Deb's hand. Maybe this was the faux-pas that set the next few minutes in motion. Afterwards, I would be told by my mother that a disgusted glare had been shot to her after I walked into the building avoiding a handshake. With no questions or words being said to us by Deb she walked us into their "Grove" room. A pleasant and rather cute room greeted me with a lovely stage and bar. Deb then said to us that this room would hold up to 140 guests. My mother and I both nodded, taking the info in. But then there was just silence. Deb said nothing to us and after the silence became awkward, I gestured with my hand and asked "and what..." in a genuine and inquizitive manner. I knew nothing about this facility so I could not understand the silence. She then shot at me "and what" as if to be accusing me of something. "Normally my brides are talking at this point" she stated quickly. I simply said that why was she not telling us anything about the site, 140 means nothing if we don't know what you have to offer or how much. She responded with "do you even want to be here, because if not..." I looked at her in complete disbelief saying I just wanted to know information. She became extremely irritated and after thumbing through her brochure for a minute, she looked at me and said "You know what, I'm just not interested." She then walked began to walk away from us. My mother and I were in complete shock. I told Deb, as she continued to abandon us in the room, how unprofessional and rude her actions were. I continued with the fact that her job was to educate us on the venue and tell us what amount of dollars were going to get us what services. I cannot have questions or concerns until you tell me what you have to offer. Without knowing these things, what exactly am I supposed to do. I need information from you before I know what I need to give you back. My mother and I turned to leave saying we hoped the owner knew how she was treating potential clients. All we received back was a constant "I'm sorry and good luck" in an extremely disgusted and condesending tone. Finally, being furious, I stated that this treatment would be announced. After exiting the building and being almost at my car, Deb then decided to come running out, shouting at us "well I AM one of the owners". Well then how dare you treat someone like that, just decided to disregard them with no reasoning. Was it because I hadn't shaken her hand? or wasn't hopping into the facility like a gushing idiot? Whatever the case, to have a reaction and words said to me, that my business wasn't needed by them and to essentially shove off, was uncalled for.
My mother, a business owner herself for over 20 years, said she had never encountered a fellow business women to be completely lacking of professionalism and had never been treated like that, even my the worst of men.
How was she going to treat a bride halfway into planning or even just prior to the event if there was an issue or concern and the bride god-forbid showed aggitation? While I am sure there have been pleasant interactions, someone looking to book here should know this kind of treatment had occured