My review of this company is just that, a review of the company. My personal stylist Ashley was incredible and is a separate review. This company was recommended to me based on my desire for the "glam Hollywood waves" that owner/stylist Pricill...a has trained in Russia to complete. I was excited that my initial request (a filled out form online) was met with an immediate response e-mail, until I realized that every subsequent e-mail I sent would also be responded with the "WELCOME !!!! (insert huge e-mail lots of colors with outdated information )" robot form. It was initially off putting because the referred to "robot e-mail" stated that "BUSY SEASON - Tuesday - Friday 10 AM TO 4 P.M - LIMITED HOURS!!!! PLEASE NOTE WE WILL NOT ANSWER CALLS OR EMAILS OUTSIDE OF THESE HOURS. YOU CAN REQUEST A SCHEDULED CALL OUTSIDE OF THOSE HOURS AND WE WILL WORK TO ACCOMODATE. PLEASE NOTE OFFICE HOURS DO NOT AFFECT SCHEDULE TRIAL RUNS AND WEDDINGS. " However, I had done my research and I really wanted to have this hairstyle and this was the place to go. After I finally got a hold of a human we were able to schedule a trial I received multiple e-mails "did you get our e-mail we want to talk to you". I had hoped that responding would stop the auto-emailing but it did not. The studio is nice, clean, cute. I was offered a drink when I got there. The trial went well, like I said I liked my stylist. We got to the time to make a schedule, I was told that 2 stylists would be coming to my get ready room. I changed the "schedule" to suite my bridesmaids schedules as well as to fit in with makeup. The stylists arrived on time, happy, professional. But that is where it ends. My stylist lets call her "B" I had met at the trial, and the other stylist lets call her "S" came with her. According to the original schedule provided by the salon "S" was to complete all of my bridesmaids hair (1/2 up 1/2 down as known ahead of time), and "B" was supposed to do mine, and a few of the matron blow-outs. It was very obvious almost immediately that "S" was a brand new stylist, asking "B" what products to use for a blow out, what size brush and ignoring the client (my mother in law) when she specified that her hair was fine and needed extra help. My mother in laws 50 min blow out fell almost immediately. "S" was trusted only to assist, by curling the hair for all of the styles. 2 of my 4 bridesmaids had burnt hair. This left all the styling, My 2 hour style and 6 other styles to "B", which just set her up for failure. I reached out to the company since 1 service was not rendered (flight troubles), both blow outs fell and were redone by the clients themselves, and 2 of 5 up do's had burnt hair. I got a human email and was told that it would be forwarded to the owner, 3 weeks later I reached out again after not being contacted, I was again not answered. Over 50% of the services ($400+ in services) were unsatisfactory. Nothing was done in an attempt to rectify this situation and as a bride it made me feel awful. 1) I felt awful that my friends and family paid money for unsatisfactory services 2) I felt bad for the stylists mainly "B" who was responsible for 12+ hairstyles ultimately by herself. "S" was nice and was trying, but just was not up to par on skills to be responsible for 1/2 of the styles for an event. Very Very unhappy, Book if you have to but know what you are getting into. 2 e-mail attempts and no response as of 2 months post event.