The venue itself is beautiful, we had our ceremony on the rooftop and our reception in the Great Hall. We looked into the loft as well, which also was a great space. It was such a ...unique experience to have our wedding in such a fun place.
However, we did have several issue with the event staff member who helped plan out our big day. Please do not get us wrong the event venue itself is amazing, but we did run into issue with staff and would hate for others to have the same problems. Unfortunately, our review is based on the actions of one as they were our sole communication for our event.
We had major problems with communication, to the point where we felt like we were being ignored, and had to contact upper management (who seemed wonderful, and seemed to be very helpful with our issue). We would call multiple times in a week, and left multiple messages, only to get email responses. Didn’t get personal contact for over a week until we used a different phone number not listed with them, which seemed odd. We truly only needed good, open communication two weeks before our wedding, however, we got the exact opposite. It was disappointing to us, and left us feeling like we were not an important enough event to get the proper communication.
Several venders stated they had trouble getting correct information from the event coordinator as well. Had wrong times stated for events, or the wrong number of people listed, we had to call to correct each of these issue. Which we could have easily done in the first place, but it was stated by the event coordinator that it would all be taken care of, which we naively believed.
Several other items that were said to be taken care of by the event coordinator had to be taken care of by ourselves. The day of the wedding there were more signs put out for a wedding rehearsal taking place than there were for our wedding. This caused major confusion for our guests. In addition, the original signs placed had the wrong information on them, luckily our wonderful friends were able to catch it and have it changed.
The music for our ceremony was completely off, the museum provided a sound technician, however, our music for the ceremony was a mess. I would suggest having your DJ do the ceremony just to be on the safe side. Our music was said to be checked prior but I find that hard to believe, it was only three ceremony songs and some sounded completely muffled and distorted. Made all the stress of picking out the perfect songs seem so trivial, because they didn’t work out anyways.
It might sound crazy, but overall we would recommend having a wedding there, honestly with all the craziness we still loved every minute of our day and couldn’t imagine a different venue. Our suggestions would be make sure you have someone close, and personal, to double check everything on your big day, like the music, have your own sound technician for the ceremony, and make sure your event planner is on top of everything. It is our understanding there are several different event coordinators, so hopefully someone does not run into the same issue we had.