The Grand Hall is absolutely STUNNING. The tall ceiling, beautiful staircases, elegant fixtures and gold/metallic accents - my husband and I fell in love with the space 100%! However, I did not rate 5/5 stars for a few reasons.
1. Your space r...
ental comes with a special photo session on their rooftop Beacon Lounge balcony, included! It's so beautiful, especially at sunset, check out their photos to see what I mean. The staff even was accommodating enough to allow us to have two mini photo sessions because we had an outfit change, which I was very grateful for. Yet when we arrived at the top floor for our photo shoot, we were greeted by ~25 strangers - tenants of the apartment having a celebration. Okay. Jessica apologized to us and went to talk with them, we went and took photos on the balcony. She later said something about them not having reserved the space properly. I figured they would be asked to leave and be gone by the time we changed our outfits for the second shoot, but they weren't. Still there. Jessica did not explain why they were not asked to leave. This space was contractually ours. My husband and I never got to take any photos inside the Beacon Lounge, because it was being occupied by 25 strangers. I brought this fact up to Jessica later and mentioned how it upset me, and received no explanation.
2. The bar was not stocked properly. We bit the bullet and purchased the premium bar, because it was important to my husband's family to provide certain alcohol, and the venue requires you to use their in house bar. At our meeting, my husband offered to make suggestions to help them properly stock the bar, as he already knew which specific liquors in our package that his family would primarily be drinking. They told us it was unnecessary; they had a system for stocking the bar, and if anything ran out during the night, it would be restocked. Okay, great.
Prior to our ceremony starting, my dad had to ask them to replace an incorrect beer selection. At 7pm, barely into our cocktail hour, they were out of one liquor. Not sure when it was restocked, but I was told it eventually was, and then ran out again around 11. About an hour before our reception ended, I was personally trying to get a drink at the bar - and was told they were out of 3 of the 6 liquors we chose in our package. How does that happen if you're properly stocking the bar with the overpriced fees we paid you? It doesn't.
We offered ahead of time to provide valuable input, because my husband knew there might be a problem. We were told there wouldn't be an issue, and there was. When I brought it up to Jessica, she first tried to deny it, until I explained that it was to ME personally that the bartenders told they were out of alcohol. She backtracked.
There were many, many things I loved about our wedding day. As I said before, I would still recommend the Grand Hall to ANYONE, as it is a hands-down gorgeous space that I haven't seen anything in the area compare to. Their bride and grooms' suites are perfect and legitimately smell like perfume and cologne, respectively, in such a classy way and I have no idea how they make that happen. I would choose them again in a heartbeat. But I would also caution anyone choosing them to ask all the hard questions, and make sure you are getting what you paid for. They're a new venue, and it shows at times, but I wish them all the success in the world in the future. 3/5 for the staff support we received, 12/10 for the venue itself.