The Kellogg House

he twinkle lights can only be rivaled by their terrible customer service. I could not for the life of me get ahold of anyone. When I say no one responded—NO ONE responded. It took me emailing the conference hotel center for me to finally get forwarded to Christina. The first thing she did was be condescending to me and make remarks about how ‘obviously it wasn’t hard to get ahold of someone if I am speaking to her” Almost every time we would speak, she would complain about how her father didn’t help with her wedding at all and how I have it so easy that my father is helping me. My coordinator, fiancé And I toured the venue a couple weeks before the wedding and we toured the entire backyard in the dark because she “Didn’t want to go all the way into the basement and turn on the lights”. She also argued with me about the start time of my wedding, when I have it in writing what I said. She would argue with me about EVERYTHING. She even tried to short us on our 1 hr.30 dinner and I called her out. She gave me attitude about my rehearsal. It had been planned for months. Then she acts like we haven’t planned it and I said her and her team had set it up on Thursday months ago so I wasn’t changing it. In response to that she says, “Good because it’s my birthday Friday” & then later continued to complain about how I “last minute I changed my rehearsal”. The week of my wedding was the most stressful week of my life thanks to Christina Godoy. The weather and it showed no rain Saturday morning. Christina called me saying that she was reading something saying it was going to POUR?? They don’t tell you that they will force you into canceling your wedding or coughing up more money. I told her I didn’t want any of the options because literally everything said it would be sunny. She then proceeded to tell me that if I did not pay for a tent she would cancel our wedding because it would be a ”destruction of property” to move forward with the wedding because we are ruining all their stuff by getting them wet? All of the forecasts said Sunny and she was threatening me to cancel the wedding (it didn’t rain.) I then talked to the lighting guy and he told me stories about all the weddings he did where it spontaneously starting raining during the weddings. Now I ask you Kellogg house, when it spontaneously rained during those weddings, did you charge the couples for a destruction of property? Or did your property not matter then because it was too late to shell out the money from them? DAY OF MY WEDDING: The day of coordinator was arguing with me when to start MY wedding. She even went so far as to, when I told her I had one more shot (a first look with my dad) she brought my dad in and almost ruined my first look. And lastly when we were all in the tent the lights I paid for ALL went out. My coordinator went up to her and asked her why they went out and she said she didn’t know. She was not going to do anything about it! The lights had been off inside the tent for 10 minutes! It took my coordinator going off on her for her to finally call the tent guy. Kellogg house is beautiful but make sure you go with whatever they say because if you don’t they will do whatever they want anyways or they might just cancel your wedding for the hell of it.

nt smoothly but one thing. The open bar. I told the venue coordinator that I will pay up to 3,500. I said the bartenders can serve “Well” liquor, but if a guest orders “Topshelf” liquor, that is FINE. The guest just has to request that liquor. BUT it came to my attention that guests were PAYING for drinks. I am not sure where the miscommunication happened, but I was UPSET! To top it off my bill came out to 3,100 and there was no explanation to why some of my guests were being charged. They said no guests were being charged, but why would my guests tell me they paid for some drinks? Another thing I was charged for 4 glasses of wine, but I provided my own wine that should be the only wine being served. When I asked why I was charged for 4 glasses of wine, they said they were not sure and maybe a guest requested it. But it didn’t make sense because that type of wine is what I offered to guests. I think that is unethical business practice and they should have refunded that money since they had no explanation for it. I have emails to prove it as well. SERVICE: Okay this is where they NEED to IMPROVE! The service and communication between the staff is not the best. Also it was so hard to reach the venue coordinator. But of course they were on top of it when a payment was due. Now, I know she had a lot on her plate and needed help, but it was so hard to reach her. I had to keep contacting the hotel so I could try to get a hold of the coordinator. When I did reach the coordinator she was apologetic and helped, but honestly, it was so stressful! VENUE: The venue itself is gorgeous and I got many compliments about it. My guest also had to take a shuttle and I did not hear any complaints about that. FOOD: The food was SOO good and people have told me it was the best wedding food they have had. I chose buffet style: Scalloped potatoes, lemon caper chicken, tri tip, cesar salad, and pasta salad. It came with bread and lemonade/iced tea. My only complaint is that they took the food away too soon. It didn’t make sense why they took the food away after 2 hours because I am paying for the food. Plus by the time the last table got their food it was about 2 hours. So how are guests supposed to go for seconds if they remove the food right away. The staff was not serving the food either so it didn’t make sense to me. ADVICE: My advice is if you want to book this venue, then hire your own Coordinator! That will help tremendously. Also, I would book their vendor recommendations because they were amazing and they knew where the location was.

. I appreciate the staff at Kellogg House and all of their help.

m and welcoming, you will not get it here. Jacqueline is an absolute nightmare to be around. Rude, condescending and clearly not concerned with ensuring the brides she is working with are happy and have their needs met. Unfortunately I was so wrapped up in how pretty the venue was I didn’t think to look at some of her reviews. A quick sweep across yelp and other various wedding sights will give you an idea. Even her responses to some reviews are snarky and unprofessional. First and foremost the venue allows outside catering, but be warned if you do not use their catering there are many things you are then not allowed to do or have. When I went to visit the venue initially I was shown around by her then assistant Kristen who gave my planner and I so much misinformation. From things we could do, receive, along with alternate rain plans. We found out weeks before that this was all false. Was it remedied? Of course not My wedding day there was rain in the forecast but it didn’t end up raining. However, the venue never laid our dance floor because when they came in the morning PRIOR to the arrival time of vendors (at 12) it drizzled. That is understandable but when it was noon there was no rain from then on. We should have had our dance floor laid at that time but it was not and again it was never remedied What is irritating is the fact that we were told we would not be refunded the $350 cost of what we were never given. Lawsuit waiting to happen. On top of this the venue manager was there the day of sucking the joy out of the entire day, making things difficult for my photographer, and having a sour face the entire time. Thank goodness for my wedding planner and the venue’s assistant Sarah. Without them the day probably would have been ruined. At the end of the day the venue is more concerned with the amount of money that they are going to squeeze out of you and not with making sure they solve issues they have caused or with making their couples happy. If you want to make sure you get your money’s worth AND work with someone who actually cares about making this day special avoid Jacqueline and the Kellogg house. I will definitely be adding my review to every wedding site I can find so hopefully no one else has to deal with her atrocious personality.