As someone who religiously researches based on reviews, but who also rarely ever posts them, take this review seriously and PLEASE do yourself a favor - do not discredit the other 1 star reviews advising you to "stay away". I truly believe that... any 4+ star reviews on here are based solely off of luck that the couple was assigned, fortunately and completely by chance, experienced-enough professionals to document their special day. My husband and I were undoubtedly not fortunate enough to get that. Perhaps to save this company on margin? Probably. But, whatever the case may be - we scouted out many videographer companies, and leaving videography as a last-pick necessity after a long-running, expensive roundup of other must-have vendors, we decided to go with Tolman Media (which transitioned to The Media Aisle during our experience with them, we think?). I can't really say for sure when that transition happened, as we were never given clarity on this - somehow communication just went from one and then to the other. What I can say for sure is that I wish SO MUCH that I would have listened to my gut instincts in following up on their iffy reviews and questionable digital presence, including but not limited to their bot (fake) followers on Instagram. Because now looking back, I am so upset that so much of our night will never get to be relived, despite us paying for it to be. They were quick to respond when it came to establishing payment. From then on, our whole experience was awful. A videographer was assigned to us, whose business profile literally says "aspiring wedding videographer" (had I known this at the time, I would have immediately cancelled and pivoted to a more credible company). He was a sweetheart and he did his best, but for over $1500, I should not be paying for an apprentice. So many important parts of our night were either disrupted in footage due to inexperience, or not even documented at all. We will never get that back. After hiring a company that you believe to be proficient in their deliverables, it is mortifying to have to rely on the hope that your guests captured important parts of your day via their smart phones. And in our seriously unfortunate case, our guests did not capture everything we wanted - everything we expected for the company we hired and paid to capture - as they were doing what guests should be doing and being present in the moment. Moreover, communication was ridiculous moving forward. It was literally like pulling teeth to get any response. Honestly at this point, I am just grateful that we even got ANYthing back at all. Again, I am not one to leave reviews so when I do, it either means that it is for a service that was absolutely phenomenal or one that was absolutely horrible. Now knowing through experience just how precious and valuable it is to have footage of one of the most important days of your life, I genuinely feel like I would be doing a disservice if I didn't tell you to stay away. Keep looking at other options. And if you end up finding yourself paying more than the lower-tier cost you may find with The Media Aisle... TRUST ME, it is SO worth the extra money. Do not make the mistake that we made, because you will find too that some moments, especially once-in-a-lifetime moments as these, are unquestionably invaluable.