The Media Aisle

er working with the company). After reaching out to the CEO informing them of this unprofessionalism, the customer service improved… temporarily. Do NOT waste your time with this company. We cannot rave enough about our photographer, Tomi Sur and videographer Sofiia Musiak. They were ABSOLUTELY phenomenal. If there is any way you can contact them privately, I highly recommend reaching out to them! They were fun to work with and extremely talented. We were more than pleased to have them be a part of our special day.

lutely beautiful and I could not be happier, the ONLY reason I gave 4/5 is because they don’t guarantee a sneak peak for your photos. While I do understand that it is a busy season, even a couple unedited photos would have “scratched the itch”. Overall, we would 100% use Tolman Media Illinois again!

planning process, and I can’t recommend her enough! We had Rudy come out as our second shooter for the wedding, and he was AWESOME too! He fit right in with the guys and kept them in line throughout the day. We were very lucky to get two awesome photographers throughout this whole process, as I know it isn’t always guaranteed that you will have the same photographers/get to choose who you want. Thank you, Tolman Media!

ured EVERYTHING! He was non-stop! He worked SO HARD and produced perfection! Great to work with! On the flip side, our photographer, Mandy, was excruciating. She rarely spoke. Thankfully the Maid of Honor is a Special Events Director, so she was able to step up and direct shots. Throughout the day, Mandy would tell everyone why certain shots wouldn't work, she didn't want to go to different locations for shots. By other locations, I mean different areas in the same subdivision. I had hired a Limo-bus to transport everyone, so transportation was a breeze. She was unable to capture the candlelit ceremony. All pictures look like it was high noon. Bright! Bright! Bright! Only 1 picture was taken of certain people walking down the aisle. If you were looking off the side, too bad. Editing was another issue. I'll start with the video. They just didn't pay attention to details. The look was great. However, things like father of the groom voice were added, not father of the bride. (What the heck. The Father of the Bride was footing the bill) A real awkward picture of the bride was added-which ruined the whole video. We were able to have a re-edit of the video. How many people just don't ask for a re-edit? Ask! The final video was perfect! It was actually re-edited twice. The awkward picture was still in first edit. Then they removed the mother of the groom walking down the aisle and mother/son dance. So had to have that put back in. So glad we asked. Because now it really is perfect. Concerning the pictures.... It was a November wedding. We lucked out. It was a cold day, but a beautiful day. Sky was blue. However, in all the pictures the sky is absent. The outside pictures of the people were beautiful, but there is no sky. It just makes the pictures look strange. We were in contact with Lydia and she stated they could be re-edited for a small fee. We paid the fee and were excited to see the final pictures. After a time, we were refunded the fee. We were told they could not do them. Could not or would not is my question. Such a shame, because the pictures would have been absolutely perfect with the sky. Lydia did offer to give us the raw photos so we could re-edit them ourselves. We signed the contract to have the raw pictures. But geez, that is 68 pages of thumbnails which we cannot see the pictures. Now we will have to figure out purchasing an editing program or paying a third company to edit. That is so disappointing and frustrating and most of all very sad. We purchased one of Tolman's largest options. Added video and drone footage. Added extra time due to our photographer being concerned of the time change and wanted to get pictures in before the sun started setting. Which now thinking about it, aren't sun-setting pictures usually beautiful? I wish we could have given Tolman 5 stars! I think if they could have added back in the blue sky that was edited out, we would have been satisfied because in the end we would have had beautiful, complete pictures. We would have been thankful for them being able to edit to a beautiful video and pictures. Now we are left with a beautiful video and on the hunt to find a company to just add in some sky to add depth and complete otherwise beautiful photos.

y stunning. We are so happy with them. They make us smile every day. We cannot wait to get our video footage back. We know it will be just as incredible!

thank you enough for being there we hope you enjoyed your time with us as much as we enjoyed having you! We can't wait to see the wonderful pictures you took!

nois. If you get Riane, you are lucky and won’t have to worry about a thing! - Brenda&Jesse

expect before the day of the wedding. Amy and Morgan were very nice and professional, we love how our photos and videos turned out so we totally recommend them for your wedding!

tyle that the close to what is represented on the Tolman Media social pages. Once booked and the deposit was paid we were assigned to a photographer that had the opposite editing style of what is represented on their social media pages. When bringing the concern up the customer service they did switch our photographer, to someone whose editing style is much more like the Tolman Media style. However, I asked about "locking in" the photographer so we knew for sure who was capturing our wedding and I was told the photographer was locked in. When I reread the contract that states that the photographer is subject to change at anytime. Due to how misleading this company is I would NOT recommend this service. UPDATE: Heidi from Tolman Media was wonderful at solving the problem. She informed me that the lady who mislead me is no longer apart of the company. Heidi was extremely generous when discussing solutions and even jumped on a Zoom call with me during her vacation!