The North Shore Ballroom at Four Points Milwaukee

My fiancé and I toured this hotel as a possible wedding venue with Marco Buelna. We loved it and everything they were offering. He was very professional. They offer 2 different rooms. We wanted the larger of the two and he told us the minimum food and beverage cost. We agreed to that cost to reserve the larger space. It was right before the holiday weekend so I expected the contract that Tuesday as it was Friday, but he insisted the contract would come to us Friday evening. It did not so I sent an email/text. We got it the next day. As we were reviewing the contract the date was wrong, there were errors with the payment dates, he did not include the discounted blocked room rates or have the courtesy block included for that matter. The biggest red flag was that the room we wanted was not listed. So I replied to the email with all these questions. The I noticed that the contract expired within 3 days of us receiving it which was weird as it was a holiday weekend. I called that Tuesday and he was not in that day, again weird to expire a contract when your not available for questions. So the front desk transferred me to the manager so I left a message as I was worried about losing the space with how the contract was set up to put you on second tier priority if not received. I didn’t hear back from him but got a text from the bot via Marco saying he would fix it when he returned. Well come the next day we heard nothing, so then I had to call he said he would address my email and fix everything. Well later that evening Marco calls back and says they don’t reserve the rooms… then further tries to tell us that they think we would fit better in the smaller space because of our guest count (100). Keep in mind they were going to divide that space for our ceremony and per Marco the room would not be flipped and the remaining space would be used for the reception. So we wouldn’t be getting the full space anyway. When we questioned why the guest count would matter as we agreed to meet the minimum required, he repeated the same thing but then says he’ll talk to his team. He also has stated that if a larger guest count came in he would bump us to the smaller room, which is a big issue. I asked why they would continue to offer that date and time if we were contracted for that space by way of the food and her carafe minimum. He doesn’t call back the next day so I had my fiancé call him. He then tells her no he can’t reserve the space and that we could still be potentially bumped into the smaller room which we did not like. So then she questioned how they would take our money for the bigger space and then put us in a space that was 2000 less when they don’t refund. He then says we’ll the only way he could guarantee is if we were to pay an extra 2-3000!!! I could not believe what I heard and how he tried to get more money out of us. What the North Shore Ballroom was trying to do is get the price for post renovations. Marco’s professionalism deteriorated after that tour and the business ethics went with it. I would not recommend this venue to couples. We did not sign the contract and told him we were no longer interested in moving forward.