Quick Review: (5 fantastic - 1 horrible)
Pre-event planning: 5
Pre-event communication: 5
Venue Contract: 1 (not detailed so they use that to their advantage)
Post-event communication: 1 (you don’t matter after you’re all paid up)
Day of Servi...ce: 1 (staff was rude, unavailable/hiding, uncoordinated, not prepared)
Restroom accommodations: 2 (only 1 on-site restroom)
This review is coming out 105 days after the wedding we had at The Rustic & Chic Co. because wedding was not ideal and we needed some time to decompress so we could write this review objectively and be as clear and transparent as possible. If you do not want to read this lengthy review, then just understand that this venue kept trying to serve alcohol to the pregnant bride, service was horrible, and in general, we recommend that you stay away from this venue.
Prior to the wedding, we met with Sandra (Owner) on a monthly basis and the venue promptly responded to all of our messages, but once we were all paid up and once the event was done, the customer service became horrible. We had follow-up questions, but our meeting requests were all denied. We were treated much better when we were actively giving money to the venue.
During our monthly planning meetings with Sandra she talked us into paying $1,500 for “Day of service” coordination because she said that SHE would be the person performing this service. We wanted her to run things on the day of the wedding because it would allow us to be less stressed and enjoy our event more also, Sandra is the ONLY person at that wedding that knew the bride was pregnant (other than the groom). Sandra was going to make sure that the bride would NOT be served alcohol so it would not be obvious to the guests.
Unfortunately, Sandra was not the “Day of service” coordinator. We had Dillion and he had no idea what was going on and it went horrible. The wedding day was an organizational disaster. There was no organization or support so the bride, groom, wedding guests and camera crew were running the event. Despite the pregnant bride blatantly telling Dillion that she wanted a specific drink (that doesn’t contain alcohol) Dillon served her multiple alcoholic drinks and it made her feel very uncomfortable. The Rustic & Chic Co. was made aware that the bride was pregnant and that it was a secret from guests, yet Dillion, served the pregnant bride alcohol. So that $1,500 “Day of service” had the opposite effect, it actually caused us more stress.
We paid $800 for “Servers” and they did nothing. They also locked the leftover food in the office and when guests asked them for it, they said there was no food. The staff not only did nothing during the duration of the event, but they were rude to guests.
This venue said yes to everything, prices were amazing, it all sounded too good to be true and unfortunately, it was. We were scammed out of about $1,655 and more importantly, we were not able to enjoy our special day to the fullest.
We were recently contacted by a bride-to-be who was in meetings with The Rustic & Chic Co. This individual made us aware of the following Instagram page (@therusticchic_coscam) which is a page made to bring awareness to potential Rustic & Chic Co. customers of the dishonesty of this company. This individual asked us about our experience with this venue and we told her about everything mentioned above. She thanked us for our honest opinion and she told us that she decided to take her business elsewhere.