***PLEASE DO NOT HIRE THIS COMPANY!!! PLEASE READ THIS REVIEW BEFORE YOU EVEN CONSIDER THE UNCOMMON WEDDINGS COMPANY TO FILM YOUR SPECIAL WEDDING DAY!***
***SCREENSHOTS OF MY EXPERIENCE BELOW***
We hired the Uncommon Weddings to film and edit... our wedding in August 2021, WHAT A MISTAKE! Completely disorganized and poorly ran company!
Their contract had an 8-week turnaround time for delivering the video, and I was completely patient and understanding of the backlog due to COVID and familiar with how much work goes into post editing.
Christmas is starting to come up (4 months after the wedding), and I decide to check in on a status update with our coordinator Kelsey, no response for TWO WEEKS! I try their Instagram, no response either. Eventually I had to put in a request for their Contact Us portion as if I was a new customer just to get their attention.
After weeks of just getting them to respond back we learned that THEY LOST OUR FOOTAGE!!!
What is even worse, is that THEY DID NOT HAVE A BACK UP COPY ON ANY HARD DRIVE!!!
They ship a physical hard drive to their editors, and their editor confirmed to the film shooter that they received the hard drive with the footage when they in fact DID NOT! The film shooter then deletes his footage off his hard drive, and the ONLY physical copy floating around is lost in the mail since a week after the wedding in August 2021 all the way through Christmas 2021 and into 2022.
THEIR WHOLE TEAM IS SO NEGLIGENT AND CARELESS, that they didn’t even know the hard drive was MISSING or that the POST EDIT WAS NEVER EVEN STARTED until I brought it to their attention in January 2022.
Even after all of this I still find myself not a priority as I have to be the one to contact them just to get a status update of what is going on.
Sway titles himself as the “Director of Dreams” but he can’t even oversee that his team is SNOOZING AWAY and NOT KEEPING TRACK OF COMPLETED or STARTED PROJECTS.
They obviously weren’t the most expensive videographers, but I got what I paid for. UNORGANIZED, UNPROFESSIONAL, NO LEADERSHIP, NON-DELIVERING, SHAM OF A COMPANY.
Although I was refunded, I CAN NEVER REPLACE THE MEMORIES FROM OUR WEDDING DAY.
I have nothing from the UNCOMMON WEDDINGS, matter of fact they cost me money as I paid to feed their videographers at my wedding.
NEVER HIRE THEM UNLESS YOU WANT TO LOSE A ONCE IN A LIFETIME MEMORY LIKE MY WIFE AND I. SO PLEASE DO YOURSELF AND US A FAVOR, DO NOT HIRE THEM!!!