Thompson Chicago

arly check in for the Bride and Parents of the Bride despite the suites being available. Provided absolutely ZERO service in every area. Requested a couple of things like silverware and wine glasses be in the room, NOPE, had to ask for that after we checked in and that came hours late. Tried to communicate about the shuttle to take guests to the wedding, was told to talk to the valet AFTER check in. VERY VERY STRESSFUL for those who like to communicate and plan ahead.

ists (the highest loyalty status with Hyatt). Beginning in February 2021, I started tagging the hotel on Instagram saying how excited we were to host our event at their hotel. I also emailed the hotel's marketing team noting that we would be hosting an event with 50+ high-ranking Hyatt loyalty members and asked if they would like to exchange some drink tickets for video/ photography coverage; they said no, and we said no problem, we'll still see you at our reserved date. I kept tagging their social media (who was seeing the tags) for months mentioning the event. I called a week in advance to ask about the breakfast situation, and the person I spoke to on the phone said they had free breakfast available for Globalists. I also emailed them the day before my arrival, asking if an upgrade would be possible for my Globalist status, and since I was bringing them ~50 guests. No response, which is weird for a Hyatt hotel. When I check into the hotel, they have no record of our event. They had no upgrades available for me, even though I had the highest-ranking status. They also had no breakfast available and weren't comping us breakfast, which most other Thompson hotels are currently doing if their restaurant is closed due to Covid. I asked the front desk (Jose) if they could provide some kind of vouchers, given that they didn't have breakfast. He said he didn't have any available to give to me. I came back later that night to speak to a manager about using the bar area, since there was a sign that it was closed due to maintenance. The maintenance issue was a lie -- it was closed b/c they didn't have staff. She agreed to let my group use the bar area starting at 4 pm, but we would need to supply our own drinks. She also gave me some drink coupons (the ones Jose told me didn't exist). Jenny was the only competent and helpful person I dealt with all weekend. The day of the event, they told us they had no record of us being allowed to use the bar past 4 pm, and kicked out our event and we had to move our entire party to another location. They didn't even have the bar open, else we would've been happy to just give them the revenue. They just kicked us out to have a closed bar. I can't imagine how horrifying this would've been if our event was a wedding. Imagine a bride coordinating a wedding at the Thompson, bringing in 50 wedding guests, not getting an upgrade, the hotel not knowing she was hosting a wedding at the hotel, denying any comp to all the high-ranking guests for not providing a breakfast they were told they would have, and then kicking out the wedding after the bride scrambles into an agreement with the manager to have a DIY event in their unserviced bar area. This is by far the worst hotel and event planning experience I've ever had. The management and staff at the Thompson Chicago truly does not care about their guests' experience, even if they are loyal Hyatt members or bring in a ton of revenue. Bring your business somewhere else.

the ever-changing landscape that was 2020. I can’t thank her enough for her communication and support. I would definitely consider hosting an event at The Thompson in the future.

you get Brianna has your coordinator really RUN! She is awful at her job. I had set to have my room block and getting ready photos here since April 2020. (After covid was a concern) I made it very clear the ONLY reason I was booking their overpriced suite was to take photos in their common areas. I was assured that I could. Well two weeks before my wedding when I went in to look at ceremony space I was told I can’t take photos due to covid. Even in areas that there was no public people walking around, like upstairs . Unless of course I wanted to spend more $$ , my room block and suite we had already spent over 4K with this hotel that told me as long as I had a room block I could take photos. After arguing with Brianna about it she agreed to let me take photos in one of the areas upstairs. Ok fine or so I thought. Welcome to my wedding day. The director chairs that were supposed to be placed in my room for make up were not, had to call the front desk twice to get them. Then the power goes out in my suite!!!!! While I’m getting my hair done!! The front desk tells me we must have too much plugged in. I had one hair girl with a curler plugged in. How is that too much for a $1400 SUITE! In a ‘luxury’ hotel. This set us back over 20 minutes and set the tone for more chaos to come. So Brianna never communicated to her team that I was allowed to take photos . So while I should be in pure excitement going down to do my first look with my soon to be husband instead I’m arguing with the hotel and searching through emails for the ‘proof’ before they let me take photos . Complete disaster. This delays us more than 30 minutes. I’m now an hour behind schedule which means I had to pay my very expensive photographer an extra $400 to stay the extra hour at the end, lost natural light outside and couldn’t go take photos I wanted to do in the park after, and messed up our catering team with had dinner waiting over an hour before guests were served. And to top it all off Brianna could of given a shit less . She stopped responding to my emails once they got paid. Do yourself a favor and pick any other venue that would be happy to take your $$ especially during covid when so many businesses are closing. I wish I would have.