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Tinker Tin Trailer Co. Reviews
1 out of 5.0
Reviewed On 10/09/2017 by Erika S
After confirming a full buyout MONTHS in advance for 25 people multiple times on phone and by email, and spending 2 months planning all the details like a chef, yoga classes, etc et they gave away our dates to someone else with zero warning -...
apparently we were supposed to pay our deposit even though they told us not to worry and that our dates were being held on 3 occasions, 2 verbal and one in writing.
We were also given an invoice clearly stating a pay by date for our 5k deposit which apparently was just random and meant nothing.
And, our constant, almost weekly communication also meant nothing.
When we called to give Tinker Tin our credit card number (a full 2 weeks before the invoice was due) they told us someone else had just called and booked and since they gave their credit card number first they were given our dates.
Her words were “oopsie, sorry!” followed by a giggle.
I literally cried. I had put so much time and effort into planning this client weekend. It took me a month just to get my clients approval. Now i had to go back to them and tell them OOPSIE. And, he had to cancel his flight. From Australia.
I am a reasonable person and feel strongly that mistakes are forgivable because there’s always the opportunity to make things right. But rather than try to recover the damage caused by their negligence, they used a crooked excuse and even had the audacity to completely ignore my desperate and pleading calls and emails to try to reach a solution for 5 days.
The owner in fact, quickly responded to my Spouse’s email - who happens to be an industry peer - within minutes - but continued to ignore me for another full day.
When she did FINALLY respond to my dozens of contact attempts, it was with zero empathy, apology or offers of help to right the wrong her employee had made. In fact it was to tell me she was too busy to deal with my issue and attempt to completely wash her hands of me by throwing out a back up plan of 2 of the most popular and well known glamping hotels which any idiot knows book up a year in advance. Her other offer was for me to cut my group size drastically and do another weekend. So, another non solution.
I’m disgusted and horrified a business owner would treat a human being like this, Especially one who was going to spend 10k on a weekend.
If she treats a customer paying her this much money like this, imagine how little she cares about canceling last minute on literally anyone. Apparently she’s rolling in dough and could care less about things like customer service and basic human decency.
I should have read her reviews beforehand, as this is not the first time she’s completely cancelled on someone with no warning or concern.
I hope that you don’t make the same mistake i did and give this awful and heartless person your business.