Unfortunately, my experience with one of our drivers completely tarnished my experience with Tran-Star executive for our November 1 wedding. The entire process leading up to the wedding, working with Mary, was a breeze. She is very responsive a...nd was willing to make a few last minute schedule changes to ensure everything ran smoothly. Then, our shuttle arrived. Our driver first took the wedding party and parents for photos and it just went downhill from there. First, the driver didn't help or offer assistance to my bridesmaids getting out of the shuttle and my maid of honor tripped on her dress and fell face first. Even after this, he just stood there not being useful at all. Then, he was INCREDIBLY awkward and came walking all around with us for our pictures!! He just joined right up to our bridal party and was just eerily around and watching us the entire time. This was so bizarre and everyone was uncomfortable. After pictures, we arrived at our venue before he was to go pick up guests at our hotel. Well, I don't know what he was thinking because he attempted to drive under the awning at the venue which had very obvious clearance markings. Needless to say, he hit the awning and had to fill out a whole incident report, leaving all my guests stranded at the hotel!! Thank GOD, somehow, he was able to make two trips just before the ceremony started (I'm talking seconds before...they barely made it) but all my guests were really confused by how late the shuttle was. He was so unprofessional and awkward, and I would not work with Tran-Star at the risk of working with him again. I should mention that our evening driver, who took guests from the venue back to the hotel, was so much better. He was kind and totally flexible. He did not do his final run from the venue until he was sure all guests were accounted for, and this was something I greatly appreciated.