I was very excited to work with Rachael after our initial consultation. She asked good questions, had good ideas, and was very engaged. However the experience took a turn for the worse as the wedding approached. I contacted her April 27th (June... wedding) as I hadn't heard anything from her since November, and just gave her some updates about changes to the wedding colors (she did not incorporate these). I also told her we would only need 2 corsages instead of the original 3 (my husband's grandmother was no longer in good enough health to make it to the wedding). She said she would send me an updated proposal "this week" on May 2nd. By May 18th when I still hadn't heard from her about the updated proposal I followed up. May 24th she sent me an updated proposal that was for $900 more than she had originally quoted me for, despite the fact that we had taken things away and not added anything. The proposal also still had a grandmother's corsage on there. I pointed this out to her and she was not apologetic, mentioning that she made a mistake "I had too many round tables on the list!!! After reviewing the new layout, I simplified the design for the long tables and updated the proposal with the right number of round tables. Now we are right at your orginial budget – YAY!!". I mean I was happy that she was responsive, but felt like an apology for a random, unexplained budget increase that was caused by her own mistake would have been better than "YAY!!". I also saw on this new version that there was still a grandmother corsage. I asked her again, for the third time, to remove that corsage. She sent it back with that removed, but at the exact same price as when it had been included. I don't know if she is just very disorganized, or a slimy businessperson or what, but at that point it was 4 days before my wedding so I just sucked it up and paid that amount, even though I was very frustrated. I also just think about- what if it was my husband who had been communicating with Rachael? His grandmother not being able to attend is a sad reality-Doesn't she realize it's upsetting to have to remind her 3 times that someone isn't coming to the wedding? Why is she not making it easier on brides by not having unexplained price hikes and non-detail oriented proposals? When the flowers came, they were fine, not as nice as I expected. But the thing I was most frustrated by was the added stress right before my wedding, and the ignoring of several things I had said. Poor customer service and disregard for bride's stress or budget.