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Turner's Jewelers Reviews
3 out of 5.0
Reviewed On 8/10/2022 by other o
The poorest of customer service. Having a choice of which jeweler to buy jewelry, we chose this establishment...NEVER AGAIN.
This jeweler takes their business for granted, and doesn't feel any customer service is owed to those paying their ...
bills thru buying of their prodcut.
They were weeks past due on a committed delivery date, NO store calls or follow up status.
WE had to do the initiating of status. We asked why they do not initiate calls to the customer on delivery status, no response. Asked if they can explain why so late, no response.
VERY POOR customer service, and store support.
Weeks with no response from this jeweler.
If we did not call and push for the delays, they could have been additional months behind schedule, with no updates.
Will certainly take our business else where, as well as numbers of friends in the Seneca SC area.
Reviewed On 2/01/2018 by Karen M
Love Turner's Jewelers! The staff is super helpful and knowledgeable, especially about diamonds. They are also the only true custom jewelry designer in the area, and they do gorgeous stuff based on your ideas or they can put together some ideas...
based on your taste (and you get a 3d render of it!). If you are a Pandora's fan, they have that also, and the only South Carolina bead to be had...anywhere!
Reviewed On 11/14/2017 by Kyna M
Warning....Do not trust Turner’s with any repairs. My experience with them has been a complete nightmare. They have made not one but three major mistakes on my 1940s antique wedding ring set. They were given my Lady America set to size and s...
1. My first pick-up I realized that my set had been soldered upside down. My set has “Lady America” engraved on the inside next to the 14K. When I put the wedding band on closest to my heart, the engraving was upside down. I was going to get a second opinion because Turners told my husband that if they fixed it the ring may be compromised.
2. I took my ring off to move a washer 3 weeks after it was soldered. I did not want to damage it. After moving the washer, I picked it back up, recognized in horror that the solder was severely compromised, and the engagement ring was about to break. The entire ring had shifted, and the engagement ring was now an oval shape. Just taking the ring off caused the shank to stretch and thin to the point of almost completely severing it from the band.
3. I reluctantly returned it to be repaired after being reassured by my mother in law (who has done business there for many years) that they would make it right. I went to pick it up and once again discovered that they did not fix it. It was not round. One side was squished together and the other side had a huge gap in the front where the diamonds from both rings touch. The shank on the back was thinned out. My husband asked them to please fix it as I had to walk out at that point because I was so upset. Mr. Turner took my ring into the back room where the jeweler was. Mr. Turner gave it back to my husband and it still was not right. Two more times my husband asked them to fix it. My husband eventually had to walk out without any resolution. I was given a quote of $800 to $1000 to repair the damage, but was told it would never be the same. Now it sits in my drawer because we are unable to afford to get it repaired.
Reviewed On 10/14/2017 by Susan T
Awesome customer service! Isabelle was wonderful and helpful.