USA Bridal Louisville

at USA Bridal. There were discrepancies from the local store and the corp office regarding the pricing of my dress that I had to follow up on, which was frustrating, but it got resolved. I loved my dress! Overall, it was a positive experience.

iancé and soon to get his tux.

nd was told that only one dress I wanted to look at was in stock and that it was in the Louisville store. I asked for my appointment to be moved to this store. When we arrived to the appointment, the consultant seemed annoyed that we were even there. I told her about the dress and she informed me that she knew for a fact that they did not have the dress in stock. I thought "that's fine, there are plenty of dresses in the store." We were taken to the dressing room and I was informed that there would be no help in picking out dresses or trying them on. She informed me that one of the girls with me would have to be the one to help me. She then showed us where the dresses were and basically just hovered around while we dug through the racks. I chose about 7 dresses to try on. After the third dress, the consultant tried to sell it to me. She kept talking about the price and how good the deal was and even went as far as to get me a veil even though I wasn't sure about the dress. I didn't settle and continued to try on dresses. This seemed to annoy the consultant even more. I found a dress similar to the one that I had wanted to try on before I got to the store. I fell in love with this dress. It was perfect. I wanted to be sure that it was the one, so I finished trying on the other two dresses. The consultant over heard us talking about the venue, which she never even asked me about, and told me that she had a dress that would be perfect for the venue. She proceeded to bring me a dress that was $1000 over my budget, which she also never asked about. The dress was pretty, but again it just wasn't the one. I tried the dress I had loved so much back on and just knew it was my dress. I bought the dress that day and was told that it would be in by September. I never heard another word from the store after that day. I waited patiently, and on Wednesday, Sept. 15 I called the store to check on my dress. The man informed me that the dress had been in since JULY! I was blown away. No one ever tried to reach out to me to let me know that my dress was there. He told me that "we would get down to the bottom of this" when I came in the next day to pick up my dress, which did not happen. We arrived to the store and the same lady came to the door that was my consultant the first time I was there. She was just as annoyed about us being there as she was the first day that I was there. While I was looking at the dress she told me that she had been texting me about my dress and had never received a reply. She said she had sent me 4 text messages. I told her that I never received anything from the store other than reminders of my appointments, which I then pulled up and showed her. She acted so surprised that I had not heard anything from them. I can't believe that they think that a text message is a viable way to inform someone that their dress is in. I don't understand why no one tried to contact me via phone call after my dress sat at that store for 2 months. No one ever followed up about what happened. It appears to have been swept under the rug. They do not care about their brides at all. I will forever tell people that they need to stay away from this store.

rented the tuxes for my wedding from this store and previously had bought a bridesmaid dress. Very disappointing to have a company still shaming breastfeeding mothers rather than supporting women. I understand not having small children running around but a 2 month old who can't even hold her head up isn't going to cause issues for anyone in the store. Also, when scheduling appointments you should instruct your employees to say that no children are allowed versus having to reject nursing mothers at the door.

ss of my dreams! They were so helpful too by putting notes in their computer when I decided to show some family members who had wanted to be a part of the first trying on session! They were so mindful and called immediately when it came in. I even got the veil here as well. Both were STUNNING. This was such a sweet moment starting my wedding journey!

you all cannot give me the dress I ordered. I need time for alterations and the delay is an inconvenience and not providing adequate customer service on refunding me on an item that obviously is not going to come on time for my Wedding. You all are unable to provide me with a tracking number or the day the dress is suppose to come every time I call. Stop acting clueless and provide better service

commend!! This lady knows her stuff

May, I called the last week of May and was told the middle of June. I called the at the end of June and was told it should’ve already been here. Every week I called I was told just 2-3 more weeks. It is now a July 18th and I still do not have my dress. I am 79 days out from my wedding and all of the notable seamstresses I’ve reached out are booked out for the rest of 2019. So not only do I not have a wedding dress it wouldn’t be able to be altered due to the short time frame. This service is absolutely unacceptable. Do not waste your time with this place or company it is definitely not worth it. You will lose your mind trying to deal with the company as well as your money.

My mother left the store with a dress that day after having bridal shopped for weeks to have the ideal wedding. Jamie was so helpful in assisting finding the right dress, size, veil that compliments the dress. She did it all! I hope when I get married that she is still there, because she made me feel pretty and I’m just the daughter of the bride.

the company as a whole is shady and will just heap stress onto your wedding. I ordered the dress originally in February and was told it would be ready in May. Since then my delivery date got pushed back for various reasons to the point where it wouldn't come in until barely a month before my wedding date. I started to panic about getting alterations done, so at that point I just wanted them to cancel the order and give me the deposit back. The manager's hands were tied because any type of refund request has to be approved by their home office. When I called the home office their system only allows you to leave a voicemail so they can call you back at their own convenience, we called 3 days in a row before someone actually called us back, and the lady I spoke with when they finally did was rude and accused me of lying about what I was told. Because of the contract we signed (we only received a blank copy of the contract; not one with any signatures or information filled out) they are refusing to give us a refund. Original review: I had an amazing experience here, my consultant Hayley did a wonderful job listening to what I liked and picking dresses. She was very attentive, and I liked that we could go through the dresses ourselves to pull what we liked. Hayley was very knowledgeable about the dresses and was able to recommend going up in a size over trying to let the dress out a little. I would absolutely recommend this place to any bride who needed a dress.

for a better experience and would highly recommend them.

d no clue what I was talking about. I had to talk the consultant into letting me try on the dress I specifically came in to see because she assumed it was over my price range. Once she realized it wasn't I had a great experience and got my dream dress.

pen to hold everyone in, very hard to get a view of the mirror. Not the dress shopping experience I was hoping for.

main corporate office and they said that they will not do anything about it since she signed the paper to take the dress. The wedding is in 4 days and they just stole $200+ from my fiance. They like to hide like cowards behind their "signed paper" and will not stand behind their product. We have our own wedding coming up this year as well and we will be sure to persuade every single person we know to boycott this store. Good luck bringing in any net revenue. There's only so many people you can piss off before your business tanks and judging by the reviews across the internet, you've done a good job pissing off the majority of the city of Louisville. I'll be there to wave your unemployed staff goodbye.

uld look best for my body type. She was full of helpful advice and great ideas. I would highly recommend Bridal Warehouse to any Bride-to-be!

sk if they would work with me on the price of my gown since I was buying it off the rack. It left me in tears and not the happy kind. Alterations was good to me and almost made up for the awful start. That said it is a wide selection but just a word of caution do not go in there expecting that boutique experience, it is what they call it, a warehouse.

. After 2 fittings, the dress was perfect - you could not tell it was downsized so much. They were easy to schedule and made you feel special. Highly recommend for anyone looking at a gorgeous gown for reasonable price.

there despite having an appointment. I was told that an associate was not available, but would join us later. We rarely saw our sales associate throughout the appointment. All of the dresses in the store are to be bought straight from the rack unless you pay more than the regular price. I didn't like this because you never know if someone has messed up the dress while trying it on. Overall, I was extremely disappointed by this store, and would urge customers to go somewhere that they'll actually be treated as a valued customer. Every bride deserves to feel like she is special as she buys her wedding dress, and that won't happen at this store.

s and we picked some gowns as well as her. The gown I chose was more expensive than the budget I originally told the consult but I didn't mind because I loved it! Once I checked out they told me it would be 5-6 months before it came in. I got a phone call exactly one week later saying my dress was in. This is the part where I mention that the gown I chose and tried on that day in the salon fit me perfectly. I questioned them and they assured me that my dress was in. So my mom and I traveled to the salon and they just handed the dress to me and said have a good day. I explained that I wanted to try it on to make sure everything looked ok. Well when I tried it on it was the sample dress they put me in that day. It was filthy, beads falling off, and flowers falling off. They were going to let me walk out of that salon with a sample gown when I paid for a new gown that I should mention cost $1,400. I was livid. They said there was no manager on duty and they called her at her house and we were instructed we would receive a call tomorrow from the manager. She was very nice and apologized and ordered me a new gown right then. When my dress came in it was new and perfect. I didn't purchase anything else from them.