It bums me out to have to leave a less than 5 star review, but I want to be honest about my experiences. I absolutely love VBTS, it will forever be such a special, magical place to... me, as we got married there. The site is beautiful, the ballroom was exactly what I wanted, the amenities that came with the packages were great and reasonable priced, and the location is great. There were just a few things that made the experience less than perfect.
I will start out by saying we had an off season wedding in November. I don’t know if that subjects us to a less than perfect experience because of that? I wouldn’t imagine.
First off, I felt my wedding coordinator was kind of rude. My initial meeting with her was fine, but when the weekend came it seemed like being there for the rehearsal was a burden to her. She was short with us and didn’t seem very caring. She helped our group figure out what we needed to do, but not in a happy way. We had to give push back to get the chair set up the way we wanted, as the venue seemed like wasn’t going to have enough people to change the room over from the ceremony to the reception. Not sure if they don’t staff fully for a smaller wedding (60 people) and/ or off season?
The other thing was the heat, and this carried on all weekend. During the rehearsal it was absolutely freezing in the ballroom. Again, not sure if it was because it’s off season?
The worst of it all was on the day of the wedding, in the bridal suite. We had a group of ladies there as well as a 7 month old and a 5 year old. It was absolutely freezing in there to the point where I, the bride, had to wear my jacket while I was getting my hair and make up done. We asked the front desk staff multiple times to help, and they did try, but it never warmed up. We read the thermostat at 52 degrees at one point.
Same goes for the ballroom And hallway where the cocktail hour was Held. Many many guest complaints of cold temps all night.
The last thing was that we were told in our final meeting that our hotel room would be cleaned while we were at the wedding, and it was not. Not a Huge deal, but kind of disappointing.
Again, I love VBTS, as well as the general manager of the hotel; she was amazing. There were just a few things that were iffy. The location is gorgeous, the ballroom is beautiful, the prices are good, the food was delicious, and most of the staff I encountered was amazing.
I would recommend booking if you have a spring or summer wedding.
EDIT 11/20/2019- The General Manager of the hotel reached out to me personally to apologize for our experience and to make it right. I truly appreciate her taking the time to doing this. I do believe the things described in my review are minor and can be easily fixed by the hotel, now that they are aware. I would absolutely recommend VBTS for your wedding.