The customer service provided by this vendor is despicable. I have never left a review before but the the owners of Virginia's Bridal handled my bridesmaids dress situation was appalling. Their lack of empathy and disgusting selfishness display...
ed by the partners of this business was outrageous.
I purchased my bridesmaid's dress at the end of February, and called to cancel the order in mid-March due to non-covid related extreme health circumstances of the groom. Naturally, the wedding had been cancelled due to these awful circumstances, and the response I received from Virginia's Bridal was extremely unprofessional, in my opinion, the manager on the phone even hesitated to provide his name. They were unwilling to provide a refund for the dresses that have yet to even begin being manufactured. After much back and forth between myself and the company they were only willing to provide us a return of less than 25% of the dress cost. Meanwhile, we were charged full price for the dresses upon purchase, when the contract we were given stated that we should have only been charged 60% until final fitting. When we brought this up to Vincent, he advised us that that was a bridal contract and it was referring to bridal dresses only "not bridesmaids", which makes the contract null-and-void behind that we were not brides and should have been given a contract that specifically states the terms of bridesmaids dresses. We found this unwillingness to refund us ridiculous being that they would seemingly be able to resell all of the dresses we ordered since they were entirely unaltered.
Vincent told us that the reason he would not refund us was because "no one else would want the dresses that we ordered and he did not want them on his rack". However, the dresses were still not even manufactured and if they were, they would have arrived in factory sizing, not even having been altered yet. In the same conversation, Vincent was asked to call the dress designer and cancel the order through them, to which he said "they would not be willing to cancel" and said he would try "but there's no way they will do it". He then told us to try to call them and get it cancelled ourselves, and if the company said yes, then he would refund us the money. However, when we called, we were advised by the customer service representative that they would be "more than happy to cancel the dress orders, however the distributor (Virginia's Bridal) would have to call and speak to the owners of the company themselves, because they can not deal with the customer directly". We continued to go back and forth with Vincent and Virginia as they continued to be unwilling to call and cancel the dresses. Upon one of our last attempts and the moment that we had directly heard that they could absolutely cancel the orders with the owner, we spoke to Virginia. She had previously not been taking our calls but once we finally got in touch with her we advised her of all the games that her partner, Vincent, was playing. She was apologetic of the situation but conveniently there was "nothing more she could do" being that the dresses had already being shipped to out from the designer to her shop.
The games continued to be played. Ultimately, we decided to dispute the charges. Once the dispute began, Vincent decided to ship the unaltered, no longer desired dresses that he claimed would stay on his rack, to all of our home addresses.