This review is solely based on my experience working with Janice, and I wish it could be a positive one. I chose her Gold Package after a trusted friend in the wedding industry rec...ommended her and because I wanted someone who could take stress off my shoulders and ensure my day ran smoothly. Unfortunately, my experience was the complete opposite. I ended up more stressed, more hands-on, and disappointed that I spent so much money for so little support.
During the initial meeting, Janice seemed helpful, she asked questions I hadn’t considered yet and gave me worksheets to stay on track. But as my wedding approached, communication and follow-through completely fell apart. Even just days before the wedding, vendors were still contacting me directly.
The day of the wedding was where things went from disappointing to unacceptable. While I was getting my makeup done, vendors were still calling me instead of her. Then, an hour before my ceremony while I was in the middle of my photos after my first look, Janice called to say the ceremony venue had been rained on and asked if I wanted to move the ceremony indoors. Rather than calmly presenting options or giving her professional recommendation, she pressured me to decide on my own on the spot, adding unnecessary stress to an already emotional moment. This is exactly the kind of situation a day-of coordinator is supposed to handle to protect the bride from stress.
When I arrived at the venue after deciding to move indoors, she and her team were nowhere to be found. No one gave me instructions on where to go, I couldn’t reach her by phone, and the venue staff had to step in to hide me so my guests wouldn’t see me and my bridal party before the ceremony. This was disorganized, unprofessional, and completely contrary to what I paid for.
There was also no AC during my ceremony. My guests and I were dripping in sweat, and there was zero air circulation. It was uncomfortable! She could have coordinated with the venue POC to have the AC on during the ceremony.
Throughout the process, Janice’s tone and replies to me were consistently condescending and dismissive instead of being helpful, providing advice and guidance as stated in her package.
When I emphasized that having time to dance was important to me, her response was not to offer advice or a solution, but to condescendingly ask " what do you want to remove from the timeline then?" On the actual day, even after we removed a photo session to save time, we still fell 30+minutes behind and she failed to tell me. My MOH and Best Man were left waiting to give speeches while Janice was nowhere to be found again. It was my emcee who finally came to tell me we were falling behind schedule.
I paid for a coordinator so that I could enjoy my day without worrying about logistics, vendors, or timing, and instead, I felt completely unprotected, stressed, and on my own. I expected professionalism, communication, and leadership. What I got was condescension, disorganization, and silence at the moments when I needed her the most.
Hiring Janice was unfortunately one of my biggest regrets of my wedding planning process. I am writing this review so other couples/future brides know exactly what they are signing up for and can make a fully informed decision before trusting her with one of the most important days of their lives.
PS - I feel it is important to share that she asks brides to write positive reviews on multiple platforms in order to receive a free gift after the wedding. If you are going to give a gift, it should be a genuine gesture to celebrate being part of the couple’s wedding day, and not a bribe for good reviews.