White Elm Films

hat they were much more cost friendly than even the other companies who only offer 2-5 minute videos). After doing much research and looking at other weddings they had done, I realized their style was very much of what I was looking for: elegant and beautiful bright colors. When I spoke to Holly, she answered every single one of my questions and made the process smoother than I thought it could have gone. Especially considering I booked very close to my wedding and most of the deadlines had passed. We worked together and got everything figured out and booked. At first I was a bit weary about the fact that you don't really know who is going to be the videographer but Holly made me feel so comfortable that their whole team are professionals and are trained in the same way to give the best footage. And boy was she right! The team was so professional through out the whole process and on the day of, made me feel like I had nothing to worry about at all. They were professional and at the same time made me feel so comfortable (considering I am so camera shy). They were super friendly and patient with us through out the whole day. Not once did they look stressed out of frustrated! I must also mention that my photographer was not too excited when I told her I had hired a videography team, but at the end of the night she came and told me this was the best videography team she has ever worked with!!! Now the videos... I received a teaser, a highlight and a documentary video. The footage, the editing, is perfect. Each video was able to capture the most important parts of the day but most importantly, they were able to capture the joy and happiness felt by every single person that day. This is something my husband and I will cherish forever and we are eternally grateful for this team and their work. <3

ber, but I was the one to realize that they were 4 days late without notifying us. Not a big deal at first, so I reached out for an update on the process. The manager emailed back saying she'd look into it & give us an update. A few days go by, no update. I reach out again, this time they were waiting waiting on compressed footage & we should have it in the next 2 days. 2 days goes by, no film. I emailed again, no response. At this point, its 3-4 weeks after the agreed upon contractual timeframe. I emailed one more time requesting an update, which took over 24 hours to be answered. I sent a certified letter to the business, stating that if we didn't receive the films in 14 business days from the receipt of the letter, we'd file with small claims court. A few days go by, and we finally received our footage about 6 weeks after the contractual timeline. After further digging, we learned that this "nationwide" company only has a handful of actual employees, and contracts out the videographers (which were amazing & this review is not a reflection of the people who came to film our wedding). Communication is awful. You cannot call the phone number listed, its "only monitored for outgoing calls." Email response is slow, if you have a question before your wedding they just direct you to the website. Also, you can't email them from your event date throughout the 16 weeks of work time or "you'll slow down the process." The films turned out good, I'm happy with them. However, the stress of investing so much money into videos of our special day was unneeded. I seriously suggest looking into vendors close to you.

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my husband and I have to worry about anything. White Elm Films worked great with our photographers as well. White Elm Films made our day so incredibly fun while shooting as well. Once we received our film back and rewatched it, it brought that special day back to life again and we couldn’t thank White Elm Films enough for everything. I would 100% book them again for another event in the future and I highly recommend them if you’re looking for an amazing videographer. Any questions I had, White Elm Films was quick to respond and answered everything I needed. They definitely made the day run smoothly.

stand their background, style, and how their team works to build your wedding video. After that convo, we booked! They are detailed and specific, and give you as a client a say in the aspects and elements of your wedding day that you care to have captured in your film. The team is quick to communicate and answer questions. Their planning tools also helped us better plan for our big day. The day of the wedding our two videographers from their team felt like friends during the entirety of our time with them, they were professional, detail oriented, engaging, yet focused, and overall made us feel comfortable all while having fun. They gave a realistic timeline for receiving footage following our wedding. We received our videos in the time promised. Our highlight film was beyond what I expected. They extracted the most meaningful elements of the day, and words shared from our family and friends and seamlessly put together the most incredible video. We have also received countless compliments on it, with some people saying it is one of the better wedding videos they've ever seen. No matter how many times I've watched the video, I still get goosebumps. We also received an individual video of our ceremony, speeches, and dances. All of which we will cherish forever. White Elm was one of our favorite vendors on our wedding day. I am so happy we signed on with them, and you will be too!

eographer, do yourself a favor and prioritize it. Reliving the memories felt just as special and emotional as it did on our big day. Highly recommend booking with White Elm Films. You won't regret it!

ay. They are a talented group and we are so lucky to have worked with them! We highly recommend them to anyone wanting memories from the most magical day of your life.

the affordable package prices they offer! On the day of, they worked seamlessly with our photographer to make sure they were both able to capture important moments without getting in each other’s frames. The team was professional, kind and adjusted their timeline for us due to a small hiccup that happened so that they could record enough of the reception that was included in our package. This care in their work and for us as the couple showed us the pride they take in recording our big day! I highly recommend White Elm Films if you want to capture all the beautiful moments of your wedding!

ideo is amazing and the editing really highlighted the entire day. We also ordered a film of our full ceremony, a film of our first dances, a film of the toasts, and the raw footage. I would highly recommend White Elm Films for capturing your wedding day!

ur wedding was May 2023 in San Diego, and the local videographers we had onsite were very professional from start to finish, and very friendly! They did a great job capturing special, little moments throughout the day. Our final Highlight video and Ceremony video were beautifully edited, and received as promised, 16 weeks from the wedding date. We would recommend White Elm Films to other couples looking for timeless wedding videography!

eamlined vendors to work with! Communication was seamless, they covered all the details and asked all the right questions (especially the ones I didn't even know to ask!). Do yourself a favor and read the FAQs and tips they send you! Our team on the day of was incredible. They were friendly, fun, professional, and I hardly knew they were there. I was worried I might feel like I had a camera in my face all day long, but that couldn't be further from the truth. They were discreet and captured so much our day beautifully! If I had to do this all over, I would still book their team. 10/10 recommend!

n packages to truly customize our videographer experience! If you are looking for a videographer for your wedding day, I could not recommend White Elm Films more!

October 2022 wedding. Based on that phone call and generally positive reviews on websites such as The Knot and Wedding Wire, we decided to book them. We did not know that our intro phone call would be the first and last time we would be allowed to speak verbally with anyone at While Elm. After we booked and paid in full, we were discouraged from asking questions and we were never given the names or contact information for our videographers. We were permitted to contact Holly and Luke only through their dedicated web portal, often only by responding to cookie-cutter questionnaires. In September 2022, we asked to have a quick check-in call two weeks before our wedding to make sure everything was good to go, as we had not spoken verbally to anyone at White Elm in more than a year at this point. I was told by Holly that a phone call would be excessive. After my request for a phone call was rebuked, and still with no idea who our actual videographers were two weeks before the wedding, I asked Holly how we should communicate our getting ready hotel room numbers to the videographers on the morning of our wedding. In response, Holly took more time to send us a series of mean, condescending messages instead of taking the brief moment to be helpful, kind, or simply answer our questions. She directed us to White Elm’s FAQs (which did not answer our questions), and ended our correspondence by stating that our asking questions displayed a "unique unwillingness to follow simple instructions." This caused us a ton of stress during what should have been a really happy time as we approached our wedding day. Spoiler alert: White Elm has since edited their FAQs to answer our exact question. After all of this, we just hoped and prayed that our videographers would show up. They did (though they were late because of parking issues, which is exactly what we would’ve addressed on the call we were prohibited from having). And they were very nice. However, I still don’t know their names – it was a very impersonal experience. Our contract required delivery of our video in 16 weeks, but White Elm didn’t deliver. After 16 weeks came and went, we messaged Holly for the first time since being subjected to her aggressive messages. Only then did she tell us that the editing schedule was weeks behind. Once we finally received our video 2.5 weeks late, we were seriously disappointed. The reception sound quality was misaligned with the video, and the ceremony audio quality is terrible for the singing, readings and vows. We asked for corrections, and in response, we were scolded for having comments and charged $250. White Elm’s high volume, low cost model was not worth it for the poor customer service and delayed, low-quality video that we received. We felt that White Elm was happy to take our money, but then didn’t have time to answer our questions, meet our contractual deadline, or produce a professional product. If we could do it all over, we would have done more research on White Elm and the owners’ business interests/hobbies that seem to take up much of their time (we suggest a quick google search to find their social media presence), paid closer attention to the negative reviews, and booked someone local and direct.

rrival, checking in, and 15 minutes later received confirmation that they were on the premises. 18 weeks later, we received our wedding videos- a highlight reel, edit of the ceremony, dances, toasts, and the raw footage. There are no shots of my dress, and during the processional both cameras were pointed towards the groom, so they only caught the tail end of me walking down the aisle, from behind. They didn’t get any shots of us with our bridal party (our photographer got plenty so I'm not sure why). A lot of our ceremony video is out of focus, and almost everything throughout the videos is in close up so you never really get to see our venue and how beautiful it was. The vendor states in their contract, “Studio makes no guarantee that it will capture or feature any single event, guest, interaction, or location" and “As such, these other named films may include more shakiness or out-of-focus shots, due to the nature of long-form recording"). But I still don't understand why both cameras were shooting close ups instead of one camera getting wide shots while the other one got close ups, or why they didn't capture any of the moments we were taking bridal party shots. Our photographer captured a beautiful wedding, yet somehow the video did not. Our videos don’t look like what they put on their site, and I replied back to them explaining my deep disappointment in all of this, and they never replied back to me. A week later I commented on one of their pinned instagram posts and they unpinned it to bury my comment, but still haven’t replied back to me to acknowledge anything or even attempt to apologize. I commented again asking why they hadn't responded to me, and they deleted my comments, but still didn't reply. I highly do not recommend this vendor.

m the way they structure the whole process to how they helped me on the day of my wedding, White Elm Film are impeccable in organizing all the details in an easy platform. They asked me about everything that I wanted captured. They were kind enough to guide me through the music process when I was having a hard time choosing the songs for the film. They were so engaged with our guests and us that it made the experience so natural and smooth. Their attention to detail paired with their editing skills makes it look like a true movie. I am so excited to show these to my grandchildren one day! One hundred percent recommend White Elm Film to brides that want an effortless and impeccable wedding film!

sband and I to watch our wedding films together. From our highlight film, to the films that captured our ceremony, first dances, toasts, and candid raw footage, we absolutely love the final product and will be reliving every moment of our wedding day for a long time. We highly recommend White Elm Films, 10/10!

the last minute, we decided to search for someone ~1.5 months out from our wedding. The team immediately initiated a call where we talked through things efficiently and had all our questions answered in 15 minutes. Additionally, WEF even surprised us by editing a separate 12-minute video of our cultural tea ceremony, free of charge! I'd say if you're looking for a videographer that captures genuine, real emotions (without getting in your way/making you feel awkward), with professionally composed shots, while being affordable and efficient all in one -- try them out!

them. I’m grateful for their talents and look so forward to see what they create. Don’t hesitate booking White Elm Films for your events! Thank you forever!

helped guide us through the process. The video crew arrived right on time and were so pleasant to work with. Such a fun experience and the price is literally 1/3 of the other vendors we researched. Highly highly recommend!

ad that I did because it was nice to rewatch it since it went by so fast on the actual day. White Elm Films is consistent and reliable and once you choose to hire them you don’t really have to worry about! Thanks White Elm Films for capturing all the best moments of the best day of my life!

il of our wedding, and we are so excited about the end result. Our highlight film is amazing - we left it up to them to decide on our music, which was perfect! We loved being able to watch back the speeches, dances, and ceremony, and have hours on hours of raw footage to look through to relive the best day of our lives! We couldn't be happier and are so thankful for finding White Elm Films!

ed. However, after we booked and paid in full, we no longer experienced that type of customer satisfaction. Anytime I'd email asking basic questions, I was referred to their planning guide and not given a direct answer. A week prior to the wedding, I emailed asking the videographers names and if they have any dietary restrictions (....two normal questions to ask...) and I was told again to refer to the planning guide and that they do not give out that information to couples, which was extremely concerning given I wasn't asking for much. Day of the wedding, two random people showed up and said they were the videographers. It was a very uncomfortable situation to not have even known their names and they just showed up in both our getting ready suites. The only good part about White Elm Films were the two videographers we had on site. They were both such friendly personalities and truly were with us every step of the way. After the wedding is where it gets even more frustrating. Post wedding, White Elm Films sent us a generic email that included the following statement: "Please refrain from asking for updates on your delivery date as this slows down our process" which I found to be incredibly rude and insensitive. In our contract, it states that we will receive all video content no later than 16 weeks after our wedding. I refrained from following up/touching base with them, as I was encouraged not to ask any questions. Sixteen weeks goes by, and we don't hear anything from White Elm Films regarding our content. I followed up with them and asked them when our video will be ready, and they told us that their staff was sick and they do not have an ETA they can provide us on when we will receive our video. I voiced my concerns and asked them to provide an ETA of the video and I was told "We cannot give an exact ETA because it is an artistic process." While I understand this is an artistic process, I found this again to be extremely rude, given the original contract states it will take less than 16 weeks. I found it interesting that they were able to promise content in a written contract, but not when they were behind schedule on their own terms. To their credit, they essentially acknowledged it was their fault by offering us an extended documentary and a $250 credit We ended up finally receiving our video a month after it was promised in our contract. The video was good, but there were clips from someone else's wedding in all our videos (the highlight reel, documentary and raw footage). I'm truly unsure how this happened and how White Elm Films failed to recognize it was not part of our wedding. The footage not from our wedding was clearly not ours - it was extremely evident. I asked them to remove it, and they did and had to follow-up and wait again for updated footage which took about 2 additional weeks. Overall, I am only giving them the rating I did because we did like the staff members we had day-of. Otherwise, I would not recommend their services.

uced for us were more than we could have dreamed of! We would recommend White Elm films to anyone looking for a cinematic wedding film. Thank you for all your hard work documenting our big day!

service made the choice easy. White Elm Films was very nice and discreet, the camera didn’t distract from the day. The final result is breathtaking. We received a teaser video, a highlight video, and a full length documentary video. After watching all three, we wouldn’t give up a single one of them. They’re beautiful and capture the feeling of our special day perfectly.

eamlined process and easy communication portal. We felt secure that they would capture our special day perfectly. Our friendly shooters arrived at our wedding on time; they were very professional. My husband and I felt comfortable and the shots were natural. They produced all the videos, including the highlights, ceremony, and speeches, in approximately four months. Holly updated us as they continued to work on our videos. The videos were absolutely beautiful and timeless -- it had a great mix of intimate, romantic scenes juxtaposed with touching soundbites and dynamic dancing scenes. It was perfect! All in all, I highly recommend working with White Elm for a stress-free day. Thank you Holly and Luke!