White Star Limousine

DO NOT USE! - My wedding was in a a private house; so transportation to and from our venue for our guests was crucial; we set up a parking lot at a separate location for our guests to park and promised shuttle buses back and fourth. Not only did the buses they promised "break down" before the wedding started but at the end of the night they only sent one stretch limo instead of the 2 shuttle buses i paid for. Not to mention that when we called on the day of my wedding to get help or answers NO ONE ANSWERED THE PHONE! And the days after our event they are fighting with us to tell us that we were wrong. and i was told that the manager and owner are aware of the issue but wont help because they are not at fault?? they are blaming us. DO NOT USE!!!!!

Please avoid using this company. Similar to recent reviews, we had a wedding in June. The day of the wedding they called me to tell me that the Mercedes limo I booked was in the repair shop and they were sending a different limo. They sent a Chrysler 300 limo instead. Upon arrival the driver then asked me to confirm my payment from months ago. I had no reason to keep that on me so she said she would confirm with her supervisor. So I spent the car ride looking back through all of my emails just to prove I paid for the ride in full months ago. Just like other recent reviews, this limo had the poorest functioning A/C system in the world. I wish I could say the interior was a decent temperature, but it was not. There was air coming from the vents, but it certainly was not cold enough. We confirmed with the driver that it was on the max settings. First myself and my groomsman then my bride and the bridesmaids were sweating from the interior heat. The ride was incredibly uncomfortable and the girl’s hair and makeup was coming undone from the heat. Nothing has been done by the company to even try to make the situation better.

White Star Limo Top Notch and Professional. Bob, Tom (driver) & the Whit Star team did such an amazing job for my daughters 17th birthday. They provided us with the infinity stretch on January 2, 2021. The SUV was very clean and fully stocked as promised. When Tom pulled up with the limo the look on my daughters face was priceless...she literally was screaming...OMG OMG OMG jumping up and down with such excitement! My Daughter and her 11 friends couldn’t have been more happier. Tom her driver has to be one of the best guys in the business. What a true professional! He treated my daughter and all of her 11 friends with such respect and patience. He made my wife and I very comfortable and confident that he was the right man for this job. Tom allowed them to enjoy themselves and really understood their age group....Bob, Tom and their team really made my daughters 17th birthday one her and her friends will never forget...We just want to thank you, Tom and the rest of the Whitestar Limo Team for an Amazing and unforgettable day...THANK YOU!!! The Krohberger’s

This is the first and hopefully last one star review I will ever write. We had rented 3 vehicles through White Star: a limo for our close relatives, a party bus for our bridal party, and a shuttle bus for guests to go from the hotel to the reception. The issue here is with the shuttle bus. On our wedding day as we were going from the church to the reception i received multiple texts and calls from family members stating that the bus driver was refusing to take the guests to the reception from the hotel. I was under the impression based on prior conversations that the payment was to be made at the end of the evening. My wife and the cash with us in order to fulfill that payment (in addition to the deposit which was made on my credit card which went toward the payment). Per the contract, it does state that the payment should be made at the start of the event so that was a misunderstanding on my part. However, that method of payment is difficult to coordinate as they only accept cash, and my wife and I were not present on the shuttle bus. We would have had to leave cash with a guest that was riding the bus. Rather than taking the guests to the venue and having us pay them there, the bus driver refused to let anyone on the bus. My guests stood outside for over 30 minutes while someone got a hold of my wife and me. Our bus, with the bridal party, had to turn around and return to the hotel to make the payment. When we arrived at the hotel, we arrived to see 50 of our guests standing outside in a line outside the bus. (Mortifying). I paid the driver and the driver proceeded to count the cash obnoxiously as my guests got on the bus. On the way, the driver proceeded to back into a tree in the parking lot, miss the turn twice for the second stop, and drop my guests at the opposite end of the parking lot where they had to walk across the entire parking lot to get to the venue. Subsequently, our guests were very late to our cocktail hour, which we had worked very hard on. Had I not looked at my phone (which many people don't in the first hour of marriage), we may not have been close enough to turn around, and our guests would have completely missed cocktail hour. All the driver had to do was take the guests to the venue, and then he could have taken the payment from me there. If I refused to pay, the company already had my credit card information and he could have refused to take my guests home at that point. Their policy is stressful for the bride and groom and makes zero sense even when it comes to protecting themselves. I had many conversations with Bob the manager of White Star Limousine who said the shuttle was provided by another company. He repeatedly said the service was provided. I asked for a partial refund (less than half of the cost of the shuttle) and he laughed. I asked for the tip back of 70 dollars (which was included did not deserve) and he said he would do so if I put in writing that I liked the service that White Star Limousine provided - slimy! The only thing I was offered was a partial credit toward a future car service (why would I ever use them again?). The driver of the shuttle was unprofessional, unsafe, and nearly ruined our wedding. Although, not affiliated with White Star, he was hired by them and they took zero accountability for anything that happened. I can't recommend any bride or groom use these guys. My advice would be to avoid at all costs. I would have been better off ordering 12 ubers for my guests.